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- Tasks: Lead the Customer Service team and manage daily operations at our Membury Depot.
- Company: Join Ford Fuels, a family-run business dedicated to fuel and lubricant distribution.
- Benefits: Enjoy 22 days holiday, a bonus, training, and discounts on retail.
- Why this job: Be part of a supportive team with opportunities for growth and development.
- Qualifications: Supervisory experience is essential; fuel industry knowledge is a plus.
- Other info: Work Monday to Friday with occasional Saturday mornings at overtime pay.
The predicted salary is between 30000 - 42000 £ per year.
Ford Fuels is a family run fuel and lubricant distribution business supplying both commercial and domestic customers. A fantastic opportunity has arisen for a Full Time Office Supervisor to run the Customer Service department working at our Membury Depot. Within the role of Office Supervisor you will be required to work Saturday mornings on a rota basis, which will be paid at overtime rate.
About the Office Supervisor role:
- 40 hours per week
- Monday to Friday, 8:00am - 17:00pm (1 hour lunch break)
- Supervise and coordinate daily activities and operations within the team
- Direct workflow to colleagues
- Manage the stock reconciliation process, balancing receipts with sales
- Accounting for the movement of fuel
- Offer training, development and support
- Regular 1-2-1's with the team
- Find solutions to reoccurring problems
- Take accountability for any escalated customer queries
- Provide telephone / administrative support during busy times and to cover holiday and other absence
- Act as main liaison with other departments / depots
About you:
- Experience as a supervisor (essential)
- Experience in the fuel industry (desirable)
- Able to influence
- A good delegator
- Professional
- Motivated and organised
- Great communicator
- Excellent IT skills
- Positive outlook
What we can offer you:
- 22 days holiday, plus bank holidays
- Discretionary annual bonus
- Full training
- 2x annual salary life cover
- Company pension
- Cycle to work scheme
- Employee Assistance Programme
- Eye-care scheme
- Retail discounts
- Free on-site parking
If you feel this Office Supervisor role is for you, please apply today.
Contact Detail:
Ford Fuels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Supervisor in Hungerford, Berkshire
✨Tip Number 1
Familiarise yourself with the fuel industry and its specific challenges. Understanding the nuances of fuel distribution will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your supervisory experience by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to delegation and problem-solving, as these are key aspects of the Office Supervisor role.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've handled escalated customer queries. Providing specific examples of your conflict resolution strategies can set you apart from other candidates.
✨Tip Number 4
Research Ford Fuels and their company culture. Tailoring your conversation to align with their values and demonstrating a positive outlook will help you connect with the interviewers and show that you're a great fit for their team.
We think you need these skills to ace Office Supervisor in Hungerford, Berkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory experience and any relevant skills in the fuel industry. Use specific examples to demonstrate how you've successfully managed teams or resolved customer queries.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Office Supervisor role at Ford Fuels. Mention why you are drawn to their family-run business model and how your professional background aligns with their needs.
Highlight Relevant Skills: Emphasise your communication skills, ability to delegate, and problem-solving capabilities. These are key attributes for the role, so provide examples of how you've used these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for a supervisory position.
How to prepare for a job interview at Ford Fuels
✨Showcase Your Supervisory Experience
Make sure to highlight your previous supervisory roles during the interview. Discuss specific examples of how you've successfully managed a team, resolved conflicts, and improved workflow. This will demonstrate your capability to lead the Customer Service department effectively.
✨Familiarise Yourself with the Fuel Industry
Even though experience in the fuel industry is desirable rather than essential, having some knowledge about it can set you apart. Research common challenges and trends in the industry, and be prepared to discuss how you can contribute to overcoming these challenges.
✨Demonstrate Strong Communication Skills
As an Office Supervisor, you'll need to communicate effectively with both your team and other departments. Practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've successfully communicated in past roles, especially in high-pressure situations.
✨Prepare for Problem-Solving Scenarios
Be ready to discuss how you've handled escalated customer queries or recurring problems in the past. Think of specific instances where you found effective solutions and be prepared to explain your thought process. This will show your ability to take accountability and think critically under pressure.
