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- Tasks: Make calls to customers, build relationships, and provide excellent service.
- Company: Join a family-run business known for its supportive team culture.
- Benefits: Enjoy 22 days holiday, bonuses, pension, and retail discounts.
- Other info: Hybrid working options and great public transport links available.
- Why this job: Be part of a friendly team and develop your sales skills.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Ford Fuels is a long-established, family-run supplier of Fuel, Lubricants, and AdBlue, serving both domestic and commercial customers across the region. Alongside our core services, we are also a trusted supplier of competitive fuel card solutions throughout the UK. Ford Fuels prides itself on excellent customer service and a supportive team culture. We are looking for a Full-Time Telesales Representative to join our Yate Office.
Benefits:
- 22 days holiday (plus bank holidays)
- Discretionary annual bonus
- Company contributory pension
- Death in service scheme (2 x annual salary)
- Full training and development opportunities
- Cycle to work scheme
- Employee assistance programme
- Eye-care scheme
- Retail discounts
- Free on-site parking
- Hybrid working optional (TBC)
- Good public transport link to access depot
About the role:
- 40 hours per week, Monday-Friday
- Making outbound calls to current, lapsed and prospective fuel card customers to retain business or record reasons for lost business using CRM
- Gathering customer information to update and maintain marketing lists
- Building rapport to gain customer confidence and trust
- Providing customer quotations
- Handling incoming customer queries via email in a timely manner
- Communicating customer trends and feedback internally
- Delivering an exceptional level of customer service
- General administrative duties as required
About you:
- Previous experience within a sales or telesales role
- Strong customer service skills
- Excellent telephone manner
- Strong written and verbal communication skills
- Resilient, motivated and confident
- Organised with the ability to prioritise your own workload
- Good administrative skills and attention to detail
- IT literate - capable of working with CRM systems and MS Office
- Confident, professional and resilient
- Understanding of data protection principles
- Live within a commutable distance to the depot based in Yate
If you're enthusiastic, customer-focused and ready to join a friendly and supportive sales team, we would love to receive your application.
Telesales Representative in Gloucester employer: Ford Fuels
Contact Detail:
Ford Fuels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Representative in Gloucester
✨Tip Number 1
Get to know the company inside out! Research Ford Fuels, their services, and their values. This way, when you get that call or interview, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your pitch! Since this role is all about making calls, rehearse how you'd introduce yourself and engage with potential customers. The more confident you sound, the better your chances of impressing them.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Ford Fuels.
We think you need these skills to ace Telesales Representative in Gloucester
Some tips for your application 🫡
Show Your Sales Skills: When you're writing your application, make sure to highlight any previous experience in sales or telesales. We want to see how you've successfully engaged with customers and closed deals, so don’t hold back!
Be Personable: Since this role is all about building rapport, let your personality shine through in your writing. Use a friendly tone and show us that you can connect with customers, even through the written word.
Tailor Your Application: Make sure to customise your application for the Telesales Representative role. Mention specific skills from the job description, like your strong telephone manner and customer service experience, to show us you’re the perfect fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role or our company culture.
How to prepare for a job interview at Ford Fuels
✨Know Your Product
Before the interview, make sure you understand Ford Fuels' offerings, especially their fuel card solutions. Familiarise yourself with their services and how they benefit customers. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since excellent customer service is a core value for Ford Fuels, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to build rapport and trust over the phone, as this will be crucial in your role as a Telesales Representative.
✨Practice Your Communication Style
A strong telephone manner is essential for this position. Practice speaking clearly and confidently, and consider doing mock calls with a friend. Focus on being friendly yet professional, as this will help you connect with potential customers during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team culture, training opportunities, and what success looks like in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.