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- Tasks: Join our team to handle customer calls and process fuel orders.
- Company: Family-run business with a focus on customer service and community.
- Benefits: 22 days holiday, bonuses, pension, and retail discounts.
- Why this job: Be part of a growing team and make a difference in customer satisfaction.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Full training provided with opportunities for career progression.
The predicted salary is between 24000 - 36000 £ per year.
Ford Fuels is a family run fuel, lubricant and AdBlue distribution business supplying both commercial and domestic customers. An opportunity has arisen for a Full-time Customer Service Advisor to join our expanding Customer Service team working at our Gloucester Depot. You will be required to work Saturday mornings for 3 hours on a rota basis, which will be paid at overtime rate.
Benefits:
- 22 days holiday (plus bank holidays)
- Discretionary annual bonus
- 2x annual salary life cover
- Company contributory pension
- Full training
- Cycle to work scheme
- Employee assistance programme
- Eye-care scheme
- Retail discounts
- Free on-site parking
About the role:
- 40 hours per week
- Monday to Friday, 8:00am to 5:00pm (1 hour unpaid lunch break)
- Fully office based
- 1st line telephone response
- Answer the telephone to take fuel orders
- Raise tickets for fuel orders
- Process orders for Transport to deliver
- Take payments over the phone
- Direct calls to the relevant departments
- Process group orders
- Transfer tickets to other depots
- Cover for raising repeat order tickets
- Regular internal communication
- Covering other duties as and when required
About you:
- Experience in a similar role (desirable)
- Inbound telephone experience (desirable)
- Customer service experience
- Good administrative skills
- Good communication skills
- Highly organised
- IT literate
- Awareness of data protection principles
- Willing to learn about the business and progress
- Able to work under pressure
- Able to prioritise and manage own workload
If you feel this Customer Service Advisor role is for you, please apply today.
Customer Service Advisor in Gloucester employer: Ford Fuels
Contact Detail:
Ford Fuels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Gloucester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ford Fuels. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling customer inquiries and complaints during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. This is key for a Customer Service Advisor role, so demonstrate that you can engage effectively with others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant administrative skills to show us you're a great fit for the role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join our team at Ford Fuels and how your background aligns with the Customer Service Advisor position. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of phone interaction, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our family!
How to prepare for a job interview at Ford Fuels
✨Know the Company Inside Out
Before your interview, take some time to research Ford Fuels. Understand their services, values, and what sets them apart in the fuel distribution industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle calls and manage customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service. Be ready to discuss how you can bring that same level of dedication to Ford Fuels.
✨Demonstrate Your Organisational Skills
In this role, being organised is key. Think about how you prioritise tasks and manage your workload. During the interview, share specific strategies you use to stay on top of your responsibilities, especially when under pressure. This will show that you’re well-equipped for the demands of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about the team dynamics, training opportunities, or how success is measured in the Customer Service team. Thoughtful questions can leave a lasting impression.
