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- Tasks: Assist customers with fuel orders and manage stock reconciliation.
- Company: Join a family-run business with a strong community focus.
- Benefits: Enjoy 22 days holiday, bonuses, and a company pension.
- Why this job: Be part of a growing team and make a difference in customer service.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Flexible working hours with opportunities for overtime.
The predicted salary is between 28800 - 43200 £ per year.
Ford Fuels is a family run fuel, lubricant, and AdBlue distribution business supplying both commercial and domestic customers. An opportunity has arisen for a Full Time Customer Service Advisor to join our expanding customer service team working at our Membury Depot.
What we can offer you:
- 22 days holiday (plus bank holidays)
- Discretionary annual bonus
- 2 x annual salary life cover
- Company pension
- Full training
- Cycle to work scheme
- Employee assistance programme
- Eye-care scheme
- Retail discounts
- Free on-site parking
About the role:
- 40 hours per week Monday - Friday, 8:00am - 5:00pm (1 hour unpaid lunch break)
- Stock reconciliation process
- Balancing receipts with sales
- Accounting for the movement of fuel
- Answer the telephone to take fuel orders
- Liaising with other departments
- Raise tickets for fuel orders
- Take payments over the phone
- Process group orders
- Transfer tickets to other depots
- Cover for raising repeat order tickets
- Covering other duties as and when required
- Saturday 1 / 2 day working required on a rota basis (overtime paid)
About you:
- Inbound telephone experience
- Customer service experience
- Experience in a similar role
- Excel competent
- Good administrative skills
- Good communication skills
- Highly organised
- IT literate
- Awareness of data protection principles
- Able to work under pressure
- Able to prioritise and manage own workload
If you feel this Customer Service Advisor role is for you, please apply today.
Customer Service Advisor employer: Ford Fuels
Contact Detail:
Ford Fuels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Ford Fuels and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be taking fuel orders over the phone, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your workload and prioritise tasks. Use examples from past experiences to demonstrate your ability to handle pressure and stay organised.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background fits with the role of a Customer Service Advisor, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Ford Fuels and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves a lot of phone work, make sure your application reflects your strong communication skills. Whether it’s through your writing style or examples of past experiences, let us know you can chat with customers like a pro!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ford Fuels
✨Know the Company Inside Out
Before your interview, take some time to research Ford Fuels. Understand their services, values, and what sets them apart in the fuel distribution industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to thrive in a customer-focused environment.
✨Brush Up on Your IT Skills
Since the role requires good administrative skills and Excel competency, make sure you're comfortable with these tools. You might be asked about your experience with data management or how you would handle stock reconciliation, so be ready to discuss your proficiency.
✨Practice Common Interview Questions
Anticipate questions related to working under pressure, prioritising tasks, and managing workloads. Practising your responses can help you articulate your thoughts clearly during the interview, making you appear more confident and organised.
