About the role:
- 40 hours per week, Monday - Friday
- Making outbound calls to current, lapsed and prospective fuel card customers to retain business or record reasons for lost business using CRM
- Proactively converting sales opportunities and customer quotations into completed Fuelcard sales, working towards agreed sales and conversion targets
- Gathering customer information to update and maintain marketing lists
- Building rapport to gain customer confidence and trust
- Providing customer quotations
- Handling incoming customer queries via email in a timely manner
- Communicating customer trends and feedback internally
- Delivering an exceptional level of customer service
- General administrative duties as required
The successful candidate will be able to demonstrate the following:
- Previous experience within a sales or telesales role
- Strong customer service skills
- Excellent telephone manner
- Strong written and verbal communication skills
- Resilient, motivated and confident
- Organised with the ability to prioritise your own workload
- Good administrative skills and attention to detail
- IT literate - proficient of working with CRM systems and Microsoft Office
- Confident, professional and resilient
- Understanding of data protection principles
- Live within a commutable distance to the depot based in Yate
Ford Fuels is a long-established, family-run supplier of Fuel, Lubricants and AdBlue, serving both domestic and commercial customers across the region. Alongside our core services, we are also a trusted supplier of competitive fuelcard solutions throughout the UK. Ford Fuels prides itself on excellent customer service and a supportive team culture.
Benefits:
- 22 days holiday (plus bank holidays)
- Discretionary annual bonus
- Company contributory pension
- Death in service scheme (2 x annual salary)
- Full training and development opportunities
- Cycle to work scheme
- Employee assistance programme
- Eye-care scheme
- Retail discounts
- Free on-site parking
- Hybrid working optional (TBC)
- Good public transport link to access depot
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Fuelcard Telesales Representative employer: Ford Fuels Ltd.
Ford Fuels Ltd. is an excellent employer located in Evesham, offering a supportive work culture that values teamwork and customer service excellence. Employees benefit from a full-time schedule with opportunities for overtime, as well as professional growth through hands-on experience in engineering administration. The company fosters a collaborative environment where staff are encouraged to develop their skills and contribute to the success of the team.
