Wholesale Administrator

Join to apply for the Wholesale Administrator role at Ford Credit

Join to apply for the Wholesale Administrator role at Ford Credit

Job Description

Ready to be at the heart of European dealer finance?

Job Description

Ready to be at the heart of European dealer finance?

Join our dynamic Wholesale team, a crucial part of FCE Bank plc, where we play a pivotal role in empowering Ford Motor Company and our valued Ford Dealers across the UK, Ireland, France, Italy, and Spain. We provide essential financial products that fuel sales and growth in these key markets.

This isn\’t just an admin role; it\’s a chance to be the friendly, expert face of Ford Credit for our international dealer network. Our team is fast paced, highly collaborative, and deeply committed to delivering exceptional service and satisfaction.

Responsibilities

As a Multi-Market Wholesale Administrator, you\’ll be a central figure, managing key financial processes and building relationships across borders. Your day will be varied and engaging, involving:

• Being the Go-To Expert: You\’ll be the first point of contact for queries from dealers, internal teams (like Ford Motor Company, Ford Credit Global Business Centre, National Sales Councils, Ford Credit European locations), and external partners across your assigned markets, using your excellent language skills daily via phone, email, and messaging.
• Navigating Multi-Market Operations: Taking ownership of diverse wholesale tasks specific to our multi-market remit, ensuring smooth operations across different regions.
• Mastering Financial Control: Diving into the core of dealer finance by accurately managing debt control, handling daily collections, and expertly clearing and reconciling payments on our in-house systems. This includes resolving tricky unapplied suspense items.
• Supporting Dealer Flexibility: Processing settlements, clearances, exposures, and handling rewrites on an ad-hoc basis to support dealer financial needs.
• Collaborating Across Teams: Lending your expertise and support to other business centre teams within our operations whenever needed.
• Driving Improvement & Knowledge Sharing: Actively contributing to projects like Global Optimisation, assisting with knowledge transfer documentation, providing training support to the Ford Credit Global Business Centre team in India, and conducting quality checks to help us continuously improve the service we offer our dealers.
• Tackling Projects: Getting involved in assigned Wholesale/Major Daily Rental Operations projects aimed at enhancing our service proposition to the dealer network.
• Being a Team Player: Stepping in to support your colleagues by learning and covering all Manchester Business Centre Wholesale and Major Daily Rental Operations tasks for all markets, especially during periods of absence.
• Contributing Ad Hoc: Taking on additional reporting and assignments as required to support the team and ongoing initiatives, including new system launches.

Qualifications

What You\’ll Bring (Your Skills & Experience):

• Language Powerhouse: Excellent verbal and written business-level language skills in English and Spanish. You\’ll be using these daily to communicate effectively with our customers and partners.
• Customer Champion: A genuinely positive and proactive approach to providing outstanding customer/dealer service, taking full accountability for resolving queries or knowing when and how to escalate effectively.
• Reliable & Efficient: Confidence in managing your workload and meeting deadlines with minimal supervision, always maintaining high levels of quality and efficiency.
• Eager Learner: A proven ability to quickly acquire and apply new knowledge and skills, thriving on on-the-job training opportunities.
• Collaborative Communicator: Excellent interpersonal skills and the ability to communicate clearly and effectively with a wide range of people.
• Resilient Team Player: You demonstrate a strong focus on delivering results, you\’re a valued contributor to the team, and you show resilience and adaptability, achieving objectives even when faced with challenges.
• Flexible & Adaptable: Comfortable working in an ever-changing environment where priorities may shift.
• Customer Advocate: A clear understanding of what the fair treatment of customers means and a commitment to ensuring this is consistently applied in your work.

Additional Information:

The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability

This position is based in Dunton, and it is expected the successful candidate will be able to attend the Dunton office for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.

As part of our pre-employment checks process, successful candidates will be required to undergo a criminal record check. This will be conducted in line with the Rehabilitation of Offenders Act 1974 and applied only to unspent convictions.

#FordCredit

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Motor Vehicle Manufacturing

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