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For Companies At a Glance
- Tasks: Lead training initiatives to boost skills and enhance customer experience.
- Company: Join Ford Credit, a leader in financial services, committed to employee growth.
- Benefits: Enjoy a dynamic work environment with opportunities for professional development and flexible office days.
- Why this job: Make a real impact by empowering employees and shaping their learning journey.
- Qualifications: 4+ years in training design, strong communication skills, and a passion for learning required.
- Other info: Based in Manchester, with a commitment to diversity and equality in the workplace.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Trainer role at Ford Credit
As a Business Training Specialist, you will be an integral part of our Learning, Development and Knowledge Management (LDKM) team, taking end-to-end ownership of learning initiatives for our critical operational functions. This dynamic role involves the strategic design, development, delivery and evaluation of comprehensive training programs to enhance capability, ensure regulatory compliance and elevate the customer experience. Programs span onboarding, systems proficiency, process optimisation, system and product launches, essential soft skills and critical compliance training, empowering employees and fostering continuous professional growth. You will also manage our automated Knowledge Management (KM) platform and provide essential administrative support to ensure seamless information flow and accessibility.
Responsibilities
- Conduct annual Training Needs Analysis and ongoing gap analysis across assigned operations to proactively identify and address knowledge and skills gaps.
- Design and develop learning solutions, including classroom sessions, interactive virtual training, video tutorials, and blended learning programs.
- Facilitate onboarding experiences, systems training, process workshops, and essential soft-skills sessions.
- Develop comprehensive Train-the-Trainer packs to empower local Subject Matter Experts.
- Utilise assessment tools and measure training effectiveness up to Kirkpatrick Levels 1-3 and recommend refinements for potential Level 4 business impact.
- Provide monthly learning metrics reports to stakeholders and flag risks to service levels as needed.
- Oversee and manage automated Knowledge Management processes, maintain version control, and ensure accurate records in the Learning Management System.
- Act as the primary point of contact for the assigned department, foster relationships with Management Teams and collaborate with other business units as required.
- Partner with Compliance teams to integrate regulatory changes into learning documentation.
Qualifications
- Minimum of 4 years of experience designing and facilitating operational training, ideally in a fast-paced contact centre or similar environment.
- Certifications in Learning and Development (e.g., CIPD, TAP or equivalent) or progress toward qualification.
- Proficiency with Articulate 360, Camtasia, Miro and MS Teams.
- Strong analytical abilities and stakeholder engagement, with the ability to translate data into actionable insights.
- A genuine passion for learning and commitment to employee development.
- Experience in a financial services environment is highly desirable.
- Excellent verbal and written communication skills with the ability to convey complex information at all levels.
- Strong organizational skills with the ability to prioritize and maintain accuracy.
- Autonomy, quality mindset, drive for results and follow-through.
- Coaching or facilitation certification (e.g., ILM Level 5) is desirable.
Additional Information
The Company is committed to diversity and equality of opportunity for all and is opposed to any form of discrimination or harassment on grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability.
This position is based in Manchester, and it is expected the successful candidate will be able to attend the Manchester Centre for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.
As part of our pre-employment checks process, successful candidates will be required to undergo a criminal record check in line with the Rehabilitation of Offenders Act 1974 and applied only to unspent convictions.
Manchester, United Kingdom
#J-18808-Ljbffr
Trainer employer: Ford Credit
Contact Detail:
Ford Credit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer
✨Tip Number 1
Familiarise yourself with the latest trends in Learning and Development, especially in the financial services sector. This will not only help you understand the industry better but also allow you to speak confidently about how you can contribute to enhancing training programmes at Ford Credit.
✨Tip Number 2
Network with professionals in the Learning and Development field, particularly those who have experience in operational training within contact centres. Engaging with them can provide insights into best practices and may even lead to referrals or recommendations for your application.
✨Tip Number 3
Prepare to discuss specific examples of training programmes you've designed or facilitated in the past. Highlight your ability to conduct Training Needs Analysis and how you've successfully addressed knowledge gaps in previous roles, as this aligns closely with the responsibilities of the Trainer position.
✨Tip Number 4
Showcase your proficiency with tools like Articulate 360 and Camtasia by creating a short demo or portfolio piece. This practical demonstration of your skills can set you apart from other candidates and illustrate your hands-on experience with the technologies mentioned in the job description.
We think you need these skills to ace Trainer
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Trainer role at Ford Credit. Understand the key responsibilities and qualifications required, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in designing and facilitating operational training. Be specific about your achievements and how they relate to the requirements listed in the job description.
Showcase Your Skills: Make sure to highlight your proficiency with tools like Articulate 360 and Camtasia, as well as your analytical abilities. Provide examples of how you've used these skills in previous roles to enhance training programmes.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for learning and employee development. Use this opportunity to explain why you are a great fit for the LDKM team at Ford Credit.
How to prepare for a job interview at Ford Credit
✨Showcase Your Training Experience
Be prepared to discuss your previous experience in designing and facilitating training programs. Highlight specific examples where you successfully identified knowledge gaps and implemented effective learning solutions.
✨Demonstrate Your Analytical Skills
Since the role requires strong analytical abilities, come equipped with examples of how you've used data to inform training decisions. Discuss any assessment tools you've utilised and how they impacted training effectiveness.
✨Familiarise Yourself with Relevant Tools
Make sure you know your way around tools like Articulate 360, Camtasia, and MS Teams. If possible, mention any projects where you've used these tools to enhance training delivery or engagement.
✨Emphasise Your Passion for Learning
Convey your genuine passion for employee development and continuous learning. Share any personal experiences or initiatives you've taken to foster a learning culture in your previous roles.
