At a Glance
- Tasks: Lead and optimise product operations, enhancing workflows and adopting AI technologies.
- Company: Join Ford Credit, a leader in transforming product delivery across Europe.
- Benefits: Competitive salary, dynamic work environment, and opportunities for innovation.
- Other info: Collaborate with teams across Europe and North America for global impact.
- Why this job: Shape the future of product operations and drive impactful change with cutting-edge technology.
- Qualifications: Experience in product operations and strong understanding of AI applications.
The predicted salary is between 60000 - 80000 £ per year.
- Head of Product Operations
- About Product Operations At Ford Credit
Product Operations is a strategic enablement function that accelerates product delivery, improves product maturity, and removes operational friction across our European portfolio.
You will own and continuously evolve the infrastructure, tooling, and operating model that supports our product teams, treating internal workflows as a product in their own right.
Key Responsibilities
- Own and optimize the Product technology ecosystem, including Jira, Airtable, Confluence, Miro, and emerging platforms.
- Design, configure, and automate workflows that improve collaboration, governance, and delivery consistency.
- Standardize tools and processes across European product teams while aligning with global Product Operations practices.
- Product Tooling & Automation
- Own and optimize the Product technology ecosystem, including Jira, Airtable, Confluence, Miro, and emerging platforms.
- Design, configure, and automate workflows that improve collaboration, governance, and delivery consistency.
- Standardize tools and processes across European product teams while aligning with global Product Operations practices.
- Product Operating Model & Ways of Working
- Define and continuously improve the operating model for product planning, prioritization, estimation, and execution.
- Drive adoption of consistent product management practices that increase transparency, efficiency, and cross-functional collaboration.
- Partner with Product, Engineering, Design, and Delivery teams to remove operational bottlenecks and improve execution.
- AI-Enabled Product Operations
- Lead the adoption of Generative AI across the Product Development Lifecycle (PDLC).
- Introduce AI‑powered workflows, prompt engineering, and automation to streamline activities such as documentation, user story creation, research synthesis, and reporting.
- Evaluate and implement emerging AI capabilities that improve team productivity and decision‑making.
- Governance & Compliance
- Partner with Legal, Risk, and Compliance teams to embed European regulatory requirements into product workflows and tooling.
- Design automated governance processes that reduce manual effort while ensuring compliance by design.
- What You’ll Bring
- Proven experience in Product Operations, Product Management Operations, or a similar strategic enablement role.
- Deep expertise with modern product management tooling and workflow automation.
- Experience designing scalable operating models and improving cross‑functional ways of working.
- Strong understanding of AI applications within product development and operational excellence.
- Excellent stakeholder management skills with the ability to influence across regional and global teams.
- A continuous improvement mindset with a passion for building efficient, scalable product organizations.
- Why Join Us
Join Ford Credit at a pivotal moment as we transform the way we build and deliver products across Europe.
You'll have the opportunity to shape our Product Operations function, lead the adoption of AI‑enabled ways of working, and influence how high‑performing product teams operate at scale.
Working with colleagues across Europe and North America, you'll play a key role in driving innovation, operational excellence, and the future of digital product delivery.
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Head of Product Operations employer: Ford Credit
Ford Credit is an excellent employer, offering a dynamic work culture that values collaboration and innovation in the heart of Dunton. With a strong focus on employee growth, we provide opportunities for professional development and a supportive environment where your expertise in compliance can truly make a difference. Enjoy the benefits of hybrid working while being part of a team dedicated to ensuring regulatory excellence and customer protection.
