Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build UX Research Operations and shape tools for customer insights.
- Company: Join Ford Credit Europe, transforming vehicle finance in a digital world.
- Benefits: Flexible working, supportive culture, and opportunities for professional growth.
- Other info: Collaborative team atmosphere with a focus on continuous learning.
- Why this job: Make a real impact on customer experience in a dynamic environment.
- Qualifications: Experience in UX Research Ops or as a UX Researcher with a passion for problem-solving.
The predicted salary is between 50000 - 65000 £ per year.
Ford Credit Europe is at a pivotal moment in time as it undergoes a significant business transformation in an ever-changing digital world. As the financial engine for Ford, Ford Credit is at the heart of the customer experience, transforming the way people access and interact with vehicle finance on a global scale.
The Opportunity
You will help build the foundations of UX Research Operations, enabling the organization to build reliable insights. This is a 6-month Fixed Term Contract focused on building the foundations of UX Research Operations. You will actively shape tools, processes and compliance frameworks to unlock the full potential of customer insights. You will be a key player in a dynamic and evolving environment, helping to embed a truly customer‑centric culture.
The Team
You’ll join a passionate and collaborative team based in Basildon, Essex, UK, reporting directly to Chiara Gardner, Head of Product Operations, Ford Credit Europe. You’ll work closely with talented individuals from Engineering, Design, and other business units, all striving towards the shared goal of revolutionising the automotive financing experience.
Responsibilities
- You thrive in ambiguity and are a natural problem‑solver.
- You have a deep understanding of UX Research and what product teams need to be successful.
- You are highly organised and great at getting into the details, especially when it comes to compliance and data handling.
- You embrace new technologies and are adept at identifying and implementing tools that enhance productivity and insight sharing.
- You believe in fostering a culture of continuous learning and are passionate about helping teams become more customer‑centric.
Participant management
- Identify and build key interior and external participant panels to ensure we have the right people to speak to.
- Establish and manage all compliance, privacy and process needs for participant recruitment.
- Take the lead on sourcing, evaluating and onboarding a dedicated participant recruitment tool.
Technology and insights
- Create and manage a central insights repository to ensure research is accessible, searchable and actionable.
- Take ownership of the UX Research tooling landscape, leveraging your understanding of platforms like Dovetail, Askable or similar tools to set the team up for success.
Ways of working
- Create valuable, scalable processes that support incorporating more UX Research into the Product Development Lifecycle.
- Design workflows that ensure customer insights are actually actioned by product teams rather than just reported.
- Jump in to solve operational challenges as they arise to enable teams to do their best work.
Collaboration and culture
- Partner closely with the Product Analytics Lead and the CX team to align qualitative research with quantitative data.
- Help embed, drive and grow a customer‑centric culture across the wider organisation.
Qualifications
We’re looking for someone who is willing to get stuck in and is comfortable taking the initiative in an ambiguous environment. The list below is not a checklist, so please do not be afraid to apply even if you only meet some of the bullet points. We are hiring for attitude over experience!
- Either 2+ years of experience in a UX Research Ops role OR 5+ years of experience as a UX Researcher with demonstrable experience of improving the operations of your discipline (or equivalent experience).
- Deep understanding of UX Research methodologies and the end‑to‑end research process.
- Experience creating and managing participant pools.
- Experience creating or managing an insights repository.
Preferred
- Experience operating in regulated, complex environments, including a strong understanding of how to appropriately handle participant and customer data.
- Familiarity with the UX Research tooling landscape.
This position is based in Dunton, and it is expected the successful candidate will be able to attend the Dunton Campus for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.
As part of our pre‑employment checks process, successful candidates will be required to undergo a criminal record check. This will be conducted in line with the Rehabilitation of Offences Act 1974 and applied only to unspent convictions.
Senior UX Research Operations Manager in Essex employer: Ford Credit
Contact Detail:
Ford Credit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior UX Research Operations Manager in Essex
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Ford Credit Europe. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your passion for UX Research! During interviews, share specific examples of how you've tackled challenges and improved processes. Let your enthusiasm shine through!
✨Tip Number 3
Be ready to roll with the punches! The fast-paced environment means things can change quickly. Show that you're adaptable and can think on your feet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team.
We think you need these skills to ace Senior UX Research Operations Manager in Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior UX Research Operations Manager role. Highlight your relevant experience and skills that align with the job description, especially your understanding of UX research methodologies and participant management.
Show Your Passion: We want to see your enthusiasm for UX research and how you can contribute to a customer-centric culture. Share examples of how you've made a difference in previous roles or projects, and don’t shy away from showcasing your problem-solving skills!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. This will help us quickly understand your qualifications and fit for the position.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ford Credit
✨Know Your UX Research Inside Out
Make sure you have a solid grasp of UX research methodologies and the end-to-end process. Be ready to discuss how you've improved operations in your previous roles, as this will show your depth of understanding and ability to contribute to Ford Credit's goals.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've navigated ambiguity and solved complex problems in past positions. This role requires someone who can roll up their sleeves and tackle challenges head-on, so highlight your proactive approach and adaptability.
✨Familiarise Yourself with Relevant Tools
Get to know tools like Dovetail and Askable, as well as any other platforms relevant to UX research operations. Being able to discuss how you've used these tools or similar ones in the past will demonstrate your readiness to hit the ground running.
✨Emphasise Collaboration and Culture Building
Be prepared to talk about how you've fostered a customer-centric culture in previous roles. Share specific examples of how you've collaborated with cross-functional teams to ensure insights are actionable and integrated into product development.