At a Glance
- Tasks: Build UX Research Operations and shape tools for customer insights.
- Company: Join Ford Credit Europe, transforming vehicle finance in a digital world.
- Benefits: Collaborative culture, learning opportunities, and a chance to make a real impact.
- Other info: Dynamic environment with a focus on continuous learning and customer-centric culture.
- Why this job: Be a key player in revolutionising the automotive financing experience.
- Qualifications: 2+ years in UX Research Ops or 5+ years as a UX Researcher.
The predicted salary is between 50000 - 65000 £ per year.
Ford Credit Europe is at a pivotal moment in time as it undergoes a significant business transformation in an ever-changing digital world. As the financial engine for Ford, Ford Credit is at the heart of the customer experience, transforming the way people access and interact with vehicle finance on a global scale.
The Opportunity
You will help build the foundations of UX Research Operations, enabling the organization to build reliable insights. This is a 6-month Fixed Term Contract focused on building the foundations of UX Research Operations. You will actively shape tools, processes and compliance frameworks to unlock the full potential of customer insights. You will be a key player in a dynamic and evolving environment, helping to embed a truly customer‐centric culture.
The Team
You'll join a passionate and collaborative team based in Basildon, Essex, UK, reporting directly to Chiara Gardner, Head of Product Operations, Ford Credit Europe. You'll work closely with talented individuals from Engineering, Design, and other business units, all striving towards the shared goal of revolutionising the automotive financing experience.
Responsibilities
- Thrive in ambiguity and are a natural problem‐solver.
- Navigate and solve new problems within a complex corporate environment.
- Be the go‐to person in your team to get things done when there is no obvious solution.
- Have a deep understanding of UX Research and what product teams need to be successful.
- Be highly organised and great at getting into the details, especially regarding compliance and data handling.
- Embrace new technologies and identify and implement tools that enhance productivity and insight sharing.
- Foster a culture of continuous learning and help teams become more customer‐centric.
Participant management
- Identify and build key interior and external participant panels to ensure we have the right people to speak to.
- Establish and manage all compliance, privacy and process needs for participant recruitment.
- Take the lead on sourcing, evaluating and onboarding a dedicated participant recruitment tool.
Technology and insights
- Create and manage a central insights repository to ensure research is accessible, searchable and actionable.
- Take ownership of the UX Research tooling landscape, leveraging your understanding of platforms like Dovetail, Askable or similar tools to set the team up for success.
Ways of working
- Create valuable, scalable processes that support incorporating more UX Research into the Product Development Lifecycle.
- Design workflows that ensure customer insights are actually actioned by product teams rather than just reported.
- Jump in to solve operational challenges as they arise to enable teams to do their best work.
Collaboration and culture
- Partner closely with the Product Analytics Lead and the CX team to align qualitative research with quantitative data.
- Help embed, drive and grow a customer‐centric culture across the wider organisation.
Qualifications
We're looking for someone who is willing to get stuck in and is comfortable taking the initiative in an ambiguous environment. The list below is not a checklist, so please do not be afraid to apply even if you only meet some of the bullet points. We are hiring for attitude over experience! We can help you get up to speed, and your learning and development will be supported by the Head of Product Operations.
- Either 2+ years of experience in a UX Research Ops role OR 5+ years of experience as a UX Researcher with demonstrable experience of improving the operations of your discipline (or equivalent experience).
- Deep understanding of UX Research methodologies and the end‐to‐end research process.
- Experience creating and managing participant pools.
- Experience creating or managing an insights repository.
Preferred
- Experience operating in regulated, complex environments, including a strong understanding of how to appropriately handle participant and customer data.
- Familiarity with the UX Research tooling landscape.
This position is based in Dunton, and it is expected the successful candidate will be able to attend the Dunton Campus for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.
As part of our pre‐employment checks process, successful candidates will be required to undergo a criminal record check. This will be conducted in line with the Rehabilitation of Offences Act 1974 and applied only to unspent convictions.
Senior UX Research Operations Manager in Colchester employer: Ford Credit
Ford Credit Europe is an exceptional employer, offering a dynamic and collaborative work environment in Basildon, Essex, where innovation meets customer-centricity. Employees benefit from a culture that prioritises continuous learning and development, alongside the opportunity to shape the future of automotive financing through meaningful UX research operations. With a commitment to diversity and a supportive team atmosphere, this role provides a unique chance to make a significant impact within a transformative organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior UX Research Operations Manager in Colchester
✨Tip Number 1
Network like a pro! Reach out to folks in the UX Research field on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your passion! When you get an interview, share your enthusiasm for UX Research and how you can contribute to building a customer-centric culture. Let them see your drive!
✨Tip Number 3
Be ready to roll with the punches! In a fast-paced environment, demonstrate your problem-solving skills by sharing examples of how you've tackled challenges in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team at Ford Credit Europe.
We think you need these skills to ace Senior UX Research Operations Manager in Colchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for UX Research Operations shine through. We want to see that you’re not just ticking boxes but genuinely excited about making a difference in the customer experience.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experiences that align with the job description. We love seeing how your unique skills can contribute to our team at Ford Credit Europe.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the right fit for this role. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ford Credit
✨Know Your UX Research Inside Out
Make sure you have a solid grasp of UX research methodologies and the end-to-end process. Be ready to discuss how you've applied these in past roles, especially in complex environments. This will show that you can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've navigated ambiguity and solved problems in previous positions. Highlight your ability to roll up your sleeves and get things done, as this is crucial for the role.
✨Familiarise Yourself with Relevant Tools
Research tools like Dovetail and Askable before the interview. Be prepared to discuss how you've used similar platforms to enhance productivity and insight sharing in your previous roles.
✨Emphasise Your Collaborative Spirit
Since you'll be working closely with various teams, think of examples where you've successfully collaborated with others. Show that you can foster a customer-centric culture and drive insights into action.
