Road Freight Forwarder

A company specialising in freight forwarding and supply chain management is seeking a Road Freight Forwarder to ensure customer goods are delivered quickly and cost-effectively. The Road Freight Forwarder will ideally have excellent customer service and customer-facing experience, have minimum A-level qualifications, strong planning and attention to detail, and ideally have previous experience in European road freight.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities

• Be the main point of contact for some key clients
• Develop relationships with key stakeholders and gain a deep understanding of the client’s requirements
• Manage shipment flows and find solutions for the client
• Daily handling of shipments/quotes/queries
• Understand individual customer requirements and build strong and lasting relationships with them
• Provide excellent customer service and prompt responses
• Input relevant information into internal systems and follow any relevant procedures
• Take ownership of your workload and manage tasks

Knowledge, skills and qualifications

Essential:

• A-level qualifications
• Excellent customer service and communication skills
• Strong planning and attention to detail

Desirable:

• Completed a degree
• Previous experience within European road freight
• Demonstrable skills within a customer-facing role

Salary: £35,000

Benefits: free parking, training and development, electric car scheme, health cash plan, bonus, access to benefits platform and more