Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure top-notch customer service and maintain company sites to high standards.
- Company: Join a multi-award-winning self-storage company with a strong team spirit.
- Benefits: Enjoy a competitive salary and performance-related bonuses.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Previous operations experience and excellent communication skills are essential.
- Other info: Great opportunity for career growth and development in a supportive environment.
The predicted salary is between 21000 - 42000 £ per year.
A multi-award-winning self-storage company is seeking an Operations Assistant to ensure company sites and customer relationships are maintained to a high standard. The Operations Assistant will need to have proven Operations experience, be able to handle customer inquiries, and have excellent communication and organisational skills. In addition, the Operations Assistant will need to be proactive, work well with others, think on their feet, and have strong IT skills. Applications from ex-military personnel are strongly encouraged.
Key Responsibilities:
- Check facilities and ensure they are clean and maintained to company standards.
- Check storage units and ensure every vacant unit is in good condition to be rented out.
- Organise maintenance and repair work around the facility when required.
- Liaise and regularly communicate with the security team to ensure sites are secure and safe.
- Maintain a good working relationship with the accounts and marketing teams.
- Maintain effective and accurate updates to company software and other operational apps.
- Manage packaging supplies for customers to purchase at each site.
- Ensure that each customer is treated with a first-class service, even when dealing with challenging situations.
- Must be prepared to multitask across all locations and be able to make sensible decisions that may affect the business.
- Check emails for overnight correspondence from existing and potential new customers.
- Resolve customers' issues effectively and confidently, addressing any customer problems by email, phone calls or in person.
- Return calls and arrange viewings of storage units when required.
- Cover for the Operations Manager when on leave.
Knowledge, skills and qualifications required:
- Previous experience in an Operations role with the ability to diagnose key issues and respond effectively.
- Have a positive attitude and can communicate clearly and politely with colleagues and customers.
- Be able to think on your feet.
- Is organised, efficient and a proactive self-starter.
- Ability to work as a team and on one's own initiative.
- Good IT skills.
- Be presentable.
Salary: Circa £35,000
Benefits: Performance-related bonus.
Operations Assistant employer: Forces Recruitment Solutions Group Ltd
Contact Detail:
Forces Recruitment Solutions Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operations. Think about how you’d handle customer inquiries or multitask across locations, and be ready to share your experiences.
✨Tip Number 3
Show off your IT skills! Familiarise yourself with any software mentioned in the job description and be prepared to discuss how you’ve used technology to improve operations in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous Operations experience and showcases your communication and organisational skills. We want to see how you’ve handled customer inquiries and any relevant IT skills you've got up your sleeve!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Operations Assistant role. Be sure to mention your proactive attitude and ability to multitask, as these are key for us.
Showcase Your Team Spirit: We love team players! In your application, share examples of how you've worked well with others in past roles. Highlight any experiences where you’ve collaborated with different teams, like accounts or marketing.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Forces Recruitment Solutions Group Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the self-storage company. Understand their values, mission, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Operations Experience
Be ready to discuss your previous operations roles in detail. Prepare specific examples of how you've handled customer inquiries, maintained high standards, and worked with teams. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Think about scenarios where you've successfully resolved customer issues or collaborated with colleagues. This will help you convey your ability to handle challenging situations with ease.
✨Prepare for Practical Scenarios
Expect to be asked situational questions that test your problem-solving skills. Think about how you would manage multiple tasks or respond to a customer complaint. Being able to think on your feet and provide sensible solutions will impress the interviewers and show that you're proactive.
