Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer service efforts and ensure top-notch support for our clients.
- Company: Join a fast-growing online retail business with a commitment to excellence.
- Benefits: Enjoy a competitive salary, pension, performance bonuses, and employee discounts.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Applications from ex-military personnel are highly encouraged.
The predicted salary is between 40000 - 45000 £ per year.
A fast-growing and ambitious online retail business is seeking an experienced Customer Service Manager to take full ownership of the customer service process and deliver a first-class experience in order to maintain our client’s excellent customer satisfaction. The Customer Service Manager will have previous experience in a similar customer service role in an online retail space or similar. In addition, you will have strong communication and administration skills and is a calm and confident individual. Applications from ex-military personnel are strongly encouraged Key Responsibilities: Liaise with the company’s world-class customers through emails, messaging, phone & providing accurate information & support Resolve customer complaints or concerns efficiently & professionally Maintain customer satisfaction to the company’s world-class Trust Pilot rating Building long-term relationships with new & existing customers Perform data entry to maintain customer service delivery times Track & resolve any issues with their couriers Knowledge, skills and qualifications required: Previous experience in a customer service role Be calm and confident Strong communication and administration skills Be able to go the extra mile, and be a team player Salary: £40,000 – £45,000 + benefits Benefits: pension, performance bonus, growth incentives, employee discount, free parking, company events, store discounts
Customer Service Manager employer: Forces Recruitment Solutions Group Ltd
Contact Detail:
Forces Recruitment Solutions Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with our company’s values and customer service philosophy. Understanding what we stand for will help you align your approach during interviews and demonstrate that you're a great fit for our team.
✨Tip Number 2
Prepare specific examples from your previous experience that showcase your ability to handle customer complaints and maintain high satisfaction levels. This will help you illustrate your skills effectively during discussions.
✨Tip Number 3
Practice your communication skills by engaging in mock interviews or role-playing scenarios. Being calm and confident in your delivery will make a strong impression on us when discussing your suitability for the role.
✨Tip Number 4
Research common challenges faced in online retail customer service and think about how you would address them. Showing that you’re proactive and solution-oriented can set you apart from other candidates.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer service, especially in online retail. Use specific examples that demonstrate your strong communication and administration skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to maintain high customer satisfaction. Mention how your calm and confident nature will contribute to the team.
Highlight Relevant Skills: In your application, emphasise your problem-solving abilities and your experience in resolving customer complaints efficiently. This is crucial for the role of Customer Service Manager.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in customer service.
How to prepare for a job interview at Forces Recruitment Solutions Group Ltd
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially in online retail. Highlight specific examples where you resolved complaints or improved customer satisfaction, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Strong Communication Skills
Since the role requires liaising with customers through various channels, practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to showcase your ability to communicate effectively under pressure.
✨Emphasise Your Problem-Solving Abilities
Prepare to discuss how you've tackled challenges in past positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you resolved issues efficiently and maintained high customer satisfaction.
✨Exude Calmness and Confidence
During the interview, maintain a calm demeanour, even when discussing challenging situations. This will reflect your ability to stay composed under pressure, a key trait for a Customer Service Manager. Practising mindfulness techniques can help you achieve this.
