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- Tasks: Support veterans at risk of justice involvement with guidance and assistance.
- Company: Forces Employment Charity, dedicated to helping veterans build successful civilian careers.
- Benefits: Inclusive environment, career development opportunities, and a chance to make a real difference.
- Other info: Fixed-term role with potential for impactful work in a supportive team.
- Why this job: Be a vital part of transforming veterans' lives and supporting their journey to success.
- Qualifications: Experience in guiding individuals, strong communication skills, and IT confidence.
The predicted salary is between 30000 - 42000 £ per year.
For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.
Brief role description:
The NST Client Advisor plays a key role in delivering the support centre function for the programme. Working closely with the Nova Support Team (NST), the Advisor provides initial advice, guidance, and assistance to Veterans who are at risk of contact with the Justice System or are involved in the Justice System.
This is a fixed term position for just about 2 years (end date to be confirmed at the offer stage).
Some of your principal responsibilities will include:
- Receiving and triaging referrals for veterans who are at risk of, or involved in, the justice system.
- Making timely first contact and completing initial registrations.
- Providing accurate advice and guidance while maintaining detailed records on the case management system.
As a NST Client Advisor, you will need experience in guiding and supporting individuals, strong communication and interpersonal skills, and the ability to work collaboratively with internal and external stakeholders while remaining highly organised and IT confident.
Ideally, you will also have an understanding of the justice system, experience using Salesforce or similar CRM systems and a resilient and adaptable approach.
Please note this role requires an Enhanced DBS check and Police Vetting (NVVP 2).
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
NST Client Advisor (FTC) employer: Forces Employment Charity
Contact Detail:
Forces Employment Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NST Client Advisor (FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections, especially those in the charity or justice sectors. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the Forces Employment Charity and its mission. Show us you’re passionate about supporting veterans and understand the challenges they face.
✨Tip Number 3
Practice your communication skills! Role-play common interview questions with a friend or family member. We want to see how well you can articulate your thoughts and experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team.
We think you need these skills to ace NST Client Advisor (FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the NST Client Advisor role. Highlight your experience in guiding and supporting individuals, as well as any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting veterans and how your background aligns with the responsibilities of the role. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: Strong communication is key for this role. In both your CV and cover letter, demonstrate your ability to communicate effectively with various stakeholders. We’re looking for clear, concise, and confident writing that reflects your interpersonal skills.
Apply Early!: Don’t wait until the last minute to submit your application. We review applications on a rolling basis, so the sooner you apply, the better your chances. Head over to our website and get your application in – we can’t wait to hear from you!
How to prepare for a job interview at Forces Employment Charity
✨Know Your Stuff
Make sure you understand the role of an NST Client Advisor inside out. Familiarise yourself with the justice system and the challenges veterans face. This knowledge will help you answer questions confidently and show your genuine interest in supporting veterans.
✨Showcase Your Skills
Highlight your experience in guiding and supporting individuals during the interview. Be ready to share specific examples of how you've used your communication and interpersonal skills to make a positive impact. This is your chance to demonstrate that you're the right fit for the role!
✨Be Organised
Since the role requires maintaining detailed records, show that you’re highly organised. Bring along any relevant documents or notes that showcase your ability to manage information effectively. This will reassure the interviewers that you can handle the responsibilities of the position.
✨Ask Thoughtful Questions
Prepare some insightful questions about the charity and the NST team. This not only shows your enthusiasm but also helps you gauge if the organisation aligns with your values. Plus, it gives you a chance to engage with the interviewers on a deeper level.