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- Tasks: Support veterans at risk of justice involvement with guidance and assistance.
- Company: Forces Employment Charity, dedicated to helping veterans build successful civilian careers.
- Benefits: Inclusive environment, career development opportunities, and support for diverse backgrounds.
- Why this job: Make a real difference in veterans' lives while developing your skills.
- Qualifications: Experience in guiding individuals, strong communication skills, and IT confidence.
- Other info: Dynamic role with opportunities for personal growth and community impact.
The predicted salary is between 30000 - 42000 £ per year.
For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.
Brief role description:
The NST Client Advisor plays a key role in delivering the support centre function for the programme. Working closely with the Nova Support Team (NST), the Advisor provides initial advice, guidance, and assistance to Veterans who are at risk of contact with the Justice System or are involved in the Justice System.
Some of your principal responsibilities will include:
- Receiving and triaging referrals for veterans who are at risk of, or involved in, the justice system.
- Making timely first contact and completing initial registrations.
- Providing accurate advice and guidance while maintaining detailed records on the case management system.
As a NST Client Advisor, you will need experience in guiding and supporting individuals, strong communication and interpersonal skills, and the ability to work collaboratively with internal and external stakeholders while remaining highly organised and IT confident.
Ideally, you will also have an understanding of the justice system, experience using Salesforce or similar CRM systems and a resilient and adaptable approach.
Please note this role requires an Enhanced DBS check and Police Vetting (NVVP 2).
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
NST Client Advisor... employer: Forces Employment Charity
Contact Detail:
Forces Employment Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NST Client Advisor...
✨Tip Number 1
Network like a pro! Reach out to veterans and professionals in the field through LinkedIn or local events. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for those interviews! Research the Forces Employment Charity and understand their mission. We want you to show genuine interest and how your skills align with their goals.
✨Tip Number 3
Practice your communication skills. As a NST Client Advisor, you’ll need to convey information clearly. We suggest role-playing common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see your CV and Covering Letter, so get them in early!
We think you need these skills to ace NST Client Advisor...
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the NST Client Advisor role. Highlight your experience in guiding and supporting individuals, as well as any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting veterans and how your background aligns with our mission. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure to demonstrate your interpersonal skills in both your CV and cover letter. We’re looking for someone who can connect with veterans and stakeholders alike, so let that shine through!
Apply Early!: Don’t wait until the last minute to submit your application. We review applications on a rolling basis, so the sooner you apply, the better your chances. Head over to our website and get your application in – we can’t wait to hear from you!
How to prepare for a job interview at Forces Employment Charity
✨Know Your Stuff
Familiarise yourself with the Forces Employment Charity and its mission. Understand the role of a NST Client Advisor and how it fits into supporting veterans. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Skills
Prepare examples that highlight your experience in guiding and supporting individuals. Think about specific situations where you've used strong communication and interpersonal skills, especially in challenging environments. Be ready to discuss how you can apply these skills in the context of the justice system.
✨Be Organised
Since the role requires maintaining detailed records, demonstrate your organisational skills during the interview. Bring a notepad or digital device to jot down important points, and mention any tools or systems you’ve used before, like Salesforce, to manage information effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team dynamics. This shows that you’re not just interested in the job but also in how you can contribute to the charity’s goals. It’s a great way to engage with the interviewers and leave a lasting impression.
