At a Glance
- Tasks: Support veterans with guidance and assistance in navigating the Justice System.
- Company: Forces Employment Charity, dedicated to helping veterans build successful civilian careers.
- Benefits: Inclusive environment, career development opportunities, and support for diverse backgrounds.
- Other info: Join a supportive team committed to equal opportunities and personal growth.
- Why this job: Make a real difference in veterans' lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for supporting others.
The predicted salary is between 28800 - 43200 £ per year.
For more than 140 years, the Forces Employment Charity (FEC) has proudly supported service leavers, veterans and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs and training opportunities regardless of circumstances, rank, length of service or reason for leaving. By working for FEC, you will become part of a vibrant team living the charity's values: Expert, Supportive, Passionate, Open and Honest, Resilient and Collaborative.
Op Nova is a specialist programme delivered by the Forces Employment Charity that supports veterans that are in contact with, or at risk of entering, the criminal justice system. This support is delivered across the UK through Nova Scotland, Nova Wales and Nova Northern Ireland.
Brief role description
The NST Client Advisor plays a key role in the Nova Support Team, acting as the first point of contact for veterans who have served in the UK armed forces and are at risk of, or are involved in, the criminal justice system. They provide timely initial advice, guidance and support, assess individual needs and connect veterans to appropriate services.
The role includes receiving and triaging referrals, making prompt first contact, completing initial registrations and maintaining accurate and detailed records on the case management system to support effective casework.
Who we are looking for
We are seeking a compassionate and people-focused individual who can build trust and communicate clearly while supporting veterans with a range of complex needs.
You will have experience and guiding and supporting individuals with strong interpersonal skills and the confidence to provide accurate advice and direction. You will also be highly organised, detail-oriented and able to manage multiple cases effectively while handling sensitive information with professionalism and care.
You will be proactive, IT Confident and able to work both independently and collaboratively with internal and external stakeholders. The ideal candidate will also bring an understanding of the justice system, experience using Salesforce, or a similar CRM system, and a resilient, adaptable approach.
We are looking to appoint multiple candidates and are offering this role on both a permanent and fixed-term contract (FTC) basis.
We are committed to equal opportunities and improving the working lives of our staff by creating an inclusive and supportive environment where everyone, including those with disabilities, can thrive, develop and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
#LI-DNI
NST Client Advisor in Birmingham employer: Forces Employment Charity
The Forces Employment Charity is an exceptional employer dedicated to supporting veterans and their families in achieving meaningful civilian careers. With a strong commitment to inclusivity and employee development, we offer a supportive work culture that values diversity and provides ample opportunities for personal and professional growth. Located in a vibrant community, our team enjoys the unique advantage of making a significant impact on the lives of those who have served, all while benefiting from a range of competitive perks and a fulfilling mission-driven environment.
StudySmarter Expert Advice🤫
We think this is how you could land NST Client Advisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to veterans and professionals in the field through LinkedIn or local events. We all know that sometimes it’s not just what you know, but who you know that can land you that NST Client Advisor role.
✨Tip Number 2
Prepare for your interview by researching the Forces Employment Charity and understanding their mission. We want to see your passion for helping veterans, so be ready to share how your skills align with their goals.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. We all get nervous, but being well-prepared can help you shine during your interview for the NST Client Advisor position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. We’re excited to see your CV and Covering Letter, so don’t wait until the last minute!
We think you need these skills to ace NST Client Advisor in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the NST Client Advisor role. Highlight any relevant experience you have in supporting veterans or working within the justice system. We want to see how your skills align with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping veterans and how you can contribute to our mission. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Understanding of Our Values:We’re all about supporting veterans and fostering an inclusive environment. Make sure to reflect this in your application. Share any experiences that demonstrate your commitment to these values, as it’ll resonate with us.
Apply Early!:Don’t wait until the last minute to submit your application. We review applications on a rolling basis, so the sooner you apply, the better your chances. Head over to our website and get your application in!
How to prepare for a job interview at Forces Employment Charity
✨Know Your Audience
Before the interview, take some time to research the Forces Employment Charity and its mission. Understanding their commitment to supporting veterans will help you tailor your responses and show genuine interest in the role of NST Client Advisor.
✨Show Empathy and Understanding
As an NST Client Advisor, you'll be working closely with veterans who may be facing challenging situations. Prepare examples from your past experiences that demonstrate your ability to empathise and provide support, as this will be crucial in your role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations involving veterans at risk of contact with the Justice System. Think through potential scenarios and outline your approach to providing guidance and assistance.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. This shows your enthusiasm and helps you gauge if the charity's values align with yours. Consider asking about the training opportunities available for new advisors.
