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- Tasks: Support veterans with guidance and assistance in navigating the Justice System.
- Company: Forces Employment Charity, dedicated to helping veterans build successful civilian careers.
- Benefits: Inclusive environment, career development opportunities, and support for diverse backgrounds.
- Why this job: Make a real difference in veterans' lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for supporting others.
- Other info: Join a supportive team committed to equal opportunities and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.
We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.
Brief role description:
The NST Client Advisor plays a key role in delivering the support centre function for the programme. Working closely with the Nova Support Team (NST), the Advisor provides initial advice, guidance, and assistance to Veterans who are at risk of contact with the Justice System or are involved in the Justice System.
Some of your principal responsibilities will include receiving and triaging referrals for veterans who are at risk of, or involved in, the justice system, making timely first contact and completing initial registrations, and providing accurate advice and guidance while maintaining detailed records on the case management system.
As a NST Client Advisor, you will need experience in guiding and supporting individuals, strong communication and interpersonal skills, and the ability to work collaboratively with internal and external stakeholders while remaining highly organised and IT confident.
Ideally, you will also have an understanding of the justice system, experience using Salesforce or similar CRM systems and a resilient and adaptable approach.
Please note this role requires an Enhanced DBS check and Police Vetting (NVVP 2).
Interested? Want to know more about the Charity? check out our Website.
Eager to know more the role? Have a look at the Job Description NST Client Advisor – Job Description.pdf
What’s in it for you? Check out our Benefits.
Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, Friday 20 February 2026.
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
NST Client Advisor employer: Forces Employment Charity
Contact Detail:
Forces Employment Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NST Client Advisor
✨Tip Number 1
Network like a pro! Reach out to veterans and professionals in the field through LinkedIn or local events. We all know that sometimes it’s not just what you know, but who you know that can land you that NST Client Advisor role.
✨Tip Number 2
Prepare for your interview by researching the Forces Employment Charity and understanding their mission. We want to see your passion for helping veterans, so be ready to share how your skills align with their goals.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. We all get nervous, but being well-prepared can help you shine during your interview for the NST Client Advisor position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. We’re excited to see your CV and Covering Letter, so don’t wait until the last minute!
We think you need these skills to ace NST Client Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the NST Client Advisor role. Highlight any relevant experience you have in supporting veterans or working within the justice system. We want to see how your skills align with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping veterans and how you can contribute to our mission. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Understanding of Our Values: We’re all about supporting veterans and fostering an inclusive environment. Make sure to reflect this in your application. Share any experiences that demonstrate your commitment to these values, as it’ll resonate with us.
Apply Early!: Don’t wait until the last minute to submit your application. We review applications on a rolling basis, so the sooner you apply, the better your chances. Head over to our website and get your application in!
How to prepare for a job interview at Forces Employment Charity
✨Know Your Audience
Before the interview, take some time to research the Forces Employment Charity and its mission. Understanding their commitment to supporting veterans will help you tailor your responses and show genuine interest in the role of NST Client Advisor.
✨Show Empathy and Understanding
As an NST Client Advisor, you'll be working closely with veterans who may be facing challenging situations. Prepare examples from your past experiences that demonstrate your ability to empathise and provide support, as this will be crucial in your role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations involving veterans at risk of contact with the Justice System. Think through potential scenarios and outline your approach to providing guidance and assistance.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. This shows your enthusiasm and helps you gauge if the charity's values align with yours. Consider asking about the training opportunities available for new advisors.
