For over 140 years, the Forces Employment Charity has proudly supported service leavers, veterans and their families in building successful civilian careers. We provide veterans with life-long, life-catering support, jobs and training opportunities regardless of circumstances, rank, length of service or reason for leaving.
Find out if this opportunity is a good fit by reading all of the information that follows below.
By working for FEC, you will become part of a vibrant team living the Charity's values: Vibrant, Compassionate, Empowering, Trustworthy and Collaborative.
Op NOVA is a specialist programme delivered by the Forces Employment Charity that supports veterans that are in contact with, or at risk of entering, the criminal justice system. This support is delivered across the UK through NOVA Scotland, NOVA Wales and NOVA Northern Ireland.
Brief role description
The NOVA Support Team (NST) Client Advisor plays a key role in the NOVA Support Team, acting as the first point of contact for veterans who have served the UK armed forces and are at risk of, or are involved in, the criminal justice system. They provide initial adivce, guidance and support, assess individual needs and connect veterans to appropriate services.
The role includes receiving and triaging referrals, making prompt first contact, completing initial registrations and maintaining accurate and detailed records on the case management system to support effective casework.
Who we're looking for
We are seeking a compassionate and people-focused individual who can build trust and communicate cearly while supporting veterans with a range of complex needs.
You will have experience in guiding and supporting individuals with strong interpersonal skills and the confidence to provide accurate advice and direction. You will also be highly organised, detail-oriented and able to manage multiple cases effectively while handling sensitive information with professionalism and care.
You will be proactive, IT confident and able to work both independently and collabiratively with an internal and external stakeholders. The ideal candidate will also bring an understanding of the justice system, experience using Salesforce, or a similar CRM system, and a resilient, adaptable approach.
This is a fixed term position for about 2 years. xgikmsk The contract end date will be confirmed at the offer stage.
We welcome applications from candidates based across the UK; however, the successful candidate will be required to attend our Birmingham office at le...
Nova Support Team - Client Advisor in Newton employer: Forces Employment Charity
The Forces Employment Charity is an exceptional employer dedicated to making a meaningful impact in the lives of service leavers, veterans, and their families. With a strong commitment to inclusivity and support, we foster a collaborative work culture that values resilience, passion, and open communication. Employees benefit from ongoing professional development opportunities and the chance to contribute to life-changing initiatives, all while working in a supportive environment that prioritises personal growth and well-being.
