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- Tasks: Support veterans at risk of or involved in the justice system with guidance and advice.
- Company: Forces Employment Charity, dedicated to helping veterans build successful civilian careers.
- Benefits: Inclusive environment, career development opportunities, and a chance to make a real difference.
- Why this job: Join a mission-driven team and support those who served our country.
- Qualifications: Experience in guiding individuals, strong communication skills, and IT confidence.
- Other info: Fixed-term role with potential for impactful work in a supportive charity.
The predicted salary is between 36000 - 60000 £ per year.
For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life‑long, life‑changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.
The NST Client Advisor plays a key role in delivering the support centre function for the programme. Working closely with the Nova Support Team (NST), the Advisor provides initial advice, guidance, and assistance to veterans who are at risk of contact with the Justice System or are involved in the Justice System. This is a fixed term position for just about 2 years (end date to be confirmed at the offer stage).
Some of your principal responsibilities will include:
- Receiving and triaging referrals for veterans who are at risk of, or involved in, the justice system.
- Making timely first contact and completing initial registrations.
- Providing accurate advice and guidance while maintaining detailed records on the case management system.
As a NST Client Advisor, you will need experience in guiding and supporting individuals, strong communication and interpersonal skills, and the ability to work collaboratively with internal and external stakeholders while remaining highly organised and IT confident. Ideally, you will also have an understanding of the justice system, experience using Salesforce or similar CRM systems and a resilient and adaptable approach.
Please note this role requires an Enhanced DBS check and Police Vetting (NVVP 2).
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
NST Client Advisor (FTC) in Birmingham employer: Forces Employment Charity
Contact Detail:
Forces Employment Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NST Client Advisor (FTC) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to veterans and professionals in the field through LinkedIn or local events. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for those interviews! Research the Forces Employment Charity and understand their mission. We want you to show genuine interest and how your skills align with their goals, especially in supporting veterans.
✨Tip Number 3
Practice your communication skills. As a NST Client Advisor, you’ll need to be clear and empathetic. We suggest role-playing common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. We’re all about making the process smooth and straightforward for you.
We think you need these skills to ace NST Client Advisor (FTC) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the NST Client Advisor role. Highlight your experience in guiding and supporting individuals, as well as any relevant skills that match the job description. We want to see how you can bring your unique background to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting veterans and how your skills align with the responsibilities of the role. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills: As a Client Advisor, strong communication is key. In both your CV and cover letter, provide examples of how you've effectively communicated with diverse groups. This will help us see your ability to connect with veterans and stakeholders alike.
Apply Early!: Don’t wait until the last minute to submit your application. We review applications on a rolling basis, so the sooner you apply, the better your chances! Head over to our website and get your application in – we can’t wait to hear from you!
How to prepare for a job interview at Forces Employment Charity
✨Know Your Stuff
Before the interview, make sure you understand the role of an NST Client Advisor and the charity's mission. Familiarise yourself with the justice system and how it impacts veterans. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Skills
Highlight your experience in guiding and supporting individuals during the interview. Be ready to share specific examples of how you've used your communication and interpersonal skills to help others. This will demonstrate that you have the right background for the role.
✨Be Organised
Since the role requires maintaining detailed records, show that you can stay organised. Bring a notepad or digital device to jot down important points during the interview. This will not only help you remember key details but also showcase your IT confidence.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the charity's work. This shows that you're engaged and serious about the position. You might ask about the types of cases you'll be handling or how the team collaborates with external stakeholders.
