At a Glance
- Tasks: Support veterans at risk of entering the criminal justice system with guidance and resources.
- Company: Forces Employment Charity, dedicated to helping veterans build successful civilian careers.
- Benefits: Inclusive environment, career development opportunities, and a chance to make a real difference.
- Other info: Fixed-term role with potential for impactful career growth.
- Why this job: Join a passionate team and support those who served our country in their time of need.
- Qualifications: Compassionate individuals with strong interpersonal skills and experience in guiding others.
The predicted salary is between 30000 - 40000 £ per year.
For over 140 years, the Forces Employment Charity has proudly supported service leavers, veterans and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs and training opportunities regardless of circumstances, rank, length of service or reason for leaving. By working for FEC, you will become part of a vibrant team living the Charity's values: Expert, Supportive, Passionate, Open and Honest, Resilient and Collaborative.
Op NOVA is a specialist programme delivered by the Forces Employment Charity that supports veterans that are in contact with, or at risk of entering, the criminal justice system. This support is delivered across the UK through NOVA Scotland, NOVA Wales and NOVA Northern Ireland.
The Nova Support Team (NST) Client Advisor plays a key role in the NOVA Support Team, acting as the first point of contact for veterans who have served in the UK armed forces and are at risk of, or are involved in, the criminal justice system. They provide timely initial advice, guidance and support, assess individual needs and connect veterans to appropriate services. The role includes receiving and triaging referrals, making prompt first contact, completing initial registrations and maintaining accurate and detailed records on the case management system to support effective casework.
We are seeking a compassionate and people-focused individual who can build trust and communicate clearly while supporting veterans with a range of complex needs. You will have experience in guiding and supporting individuals with strong interpersonal skills and the confidence to provide accurate advice and direction. You will also be highly organised, detail-oriented and able to manage multiple cases effectively while handling sensitive information with professionalism and care. You will be proactive, IT confident and able to work both independently and collaboratively with internal and external stakeholders. The ideal candidate will also bring an understanding of the justice system, experience using Salesforce, or a similar CRM system, and a resilient, adaptable approach. This is a fixed term position for about 2 years. The contract end date will be confirmed at the offer stage.
We are committed to equal opportunities and improving the working lives of our staff by creating an inclusive and supportive environment where everyone, including those with disabilities, can thrive, develop and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
Nova Support Team (NST) Client Advisor in Birmingham employer: Forces Employment Charity
Forces Employment Charity is an exceptional employer dedicated to making a meaningful impact in the lives of service leavers, veterans, and their families. With a strong focus on collaboration and innovation, we offer a supportive work culture that values employee growth through continuous learning and networking opportunities. Located at the heart of the community, our team enjoys unique advantages such as flexible working arrangements and the chance to contribute to significant social change.
