Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer accounts, ensuring they achieve success with Forcepoint's Cyber-Security solutions.
- Company: Forcepoint simplifies security for global businesses, protecting sensitive data across 150 countries.
- Benefits: Enjoy flexible office options, a supportive culture, and opportunities for professional growth.
- Why this job: Be a trusted advisor, build relationships, and make a real impact in cybersecurity.
- Qualifications: Fluency in a Nordics language and a passion for customer satisfaction are essential.
- Other info: Inclusive workplace; we encourage diverse applicants to apply!
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
Customer Success Account Manager – Nordics, Reading
col-narrow-left
Client:
Forcepoint
Location:
Reading, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
col-narrow-right
Job Reference:
95bee7b769a6
Job Views:
19
Posted:
25.08.2025
Expiry Date:
09.10.2025
col-wide
Job Description:
Who is Forcepoint?
Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!
This role is an integral part of our customers’ success, focused on delivering the promise of Forcepoint’s Cyber-Security platform and its services. Starting in the pre-sales stage, Customer Success Account Managers work with our Sales and Services teams to align the needs of customers, establishing goals for success in adopting Forcepoint’s solutions.
Customer Success Account Managers manage the full post-sales relationship with the customer, delivering value, support, and advocacy that leads to customer retention and expansion. They are trusted advisors to our customers through development of strong professional relationships with key decision makers and operators of our solutions.
Responsibilities:
- Manage a diverse portfolio of customer accounts from signature to renewal.
- Accountable for ensuring customers achieve their desired outcomes and value from their Forcepoint investments by working with Onboarding, Professional Services, Tech Support, and Partners.
- Build and maintain relationships and trust at executive and technical staff levels within customer accounts
- Partner with Account team, Sales Operations, Executive sponsors and other key Forcepoint stakeholders to ensure alignment with driving value and retention of customer accounts
- Monitor customer utilization and health scores. Create Success/Action Plans to address at risk accounts.
- Conduct regular customer meetings and account reviews.
- Analyze data to improve customer experience and identify expansion opportunities.
- Comply with Success KPI tracking in tools such as Salesforce, Gainsight.
- Provide quarterly forecast for renewals and expansion opportunities. Own renewal opportunities to closure.
- Contract Management and Renewals Negotiations
- Fluency in any Nordics language would be required.
Core Competencies:
- Commitment: Passionate about customer satisfaction and their results. Do what you say you will do.
- Communication: Ability to communicate effectively at all levels, including Executive leadership, both as a presenter and an active listener
- Presentation: Proficient in presenting to Executive and Technical levels within customer accounts; achieve strong engagement from the audience.
- Service Orientation: Demonstrated ability to provide world-class service and support through effective task management and issue ownership.
- Cross-Functional Thinking: Ability to manage, understand, and prioritize multiple functions (service, technical, relationship) simultaneously.
- Process Orientation: Strong drive to follow and improve processes to ensure consistent outputs.
- Creativity: Ability to solve problems creatively, including stepping outside of process when necessary.
- Attention to Detail: Care about the little things for your customer, and also capture information correctly and accurately.
- Technical: Ability to learn Forcepoint products and articulate how it solves customer’s business needs
- Account Expansion: Ability to drive the expansion of the Forcepoint footprint with existing accounts.
Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.
The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to .
Applicants must have the right to work in the location to which you have applied.
#J-18808-Ljbffr
Customer Success Account Manager - Nordics employer: Forcepoint
Contact Detail:
Forcepoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Account Manager - Nordics
✨Tip Number 1
Familiarise yourself with Forcepoint's Cyber-Security platform and its services. Understanding their Zero Trust approach and how it benefits customers will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Forcepoint, especially those in customer success roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience in driving customer satisfaction and retention will demonstrate your fit for the role.
✨Tip Number 4
Showcase your fluency in any Nordics language during your interactions. This will not only set you apart but also emphasise your ability to connect with a diverse customer base in the region.
We think you need these skills to ace Customer Success Account Manager - Nordics
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Account Manager. Familiarise yourself with Forcepoint's Cyber-Security platform and how it benefits customers.
Tailor Your CV: Highlight relevant experience in customer success, account management, or cybersecurity. Use specific examples that demonstrate your ability to build relationships and drive customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with the role. Mention any experience you have with managing customer accounts and achieving desired outcomes.
Showcase Language Skills: If you are fluent in any Nordics language, be sure to mention this prominently in your application. This is a key requirement for the role and can set you apart from other candidates.
How to prepare for a job interview at Forcepoint
✨Understand the Company and Its Mission
Before your interview, take some time to research Forcepoint and its mission. Understand their Cyber-Security platform and how it aligns with customer success. This will help you articulate how your skills can contribute to their goals.
✨Showcase Your Relationship-Building Skills
As a Customer Success Account Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships, resolved issues, or expanded accounts. Highlight your ability to communicate effectively at all levels.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and service orientation. Think of situations where you had to manage multiple functions simultaneously or creatively solve a problem for a customer. Be ready to discuss these in detail.
✨Demonstrate Your Technical Acumen
Familiarise yourself with Forcepoint's products and be prepared to discuss how they can address customer needs. Show your willingness to learn and adapt, as well as your ability to articulate technical solutions in a way that resonates with both technical and executive audiences.