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For Companies At a Glance
- Tasks: Support customers with expert guidance and tailored training to ensure their success.
- Company: Join one of the north's fastest-growing tech companies, Force24.
- Benefits: Enjoy a dynamic work environment with opportunities for personal and professional growth.
- Other info: Engage with a vibrant team and contribute to innovative marketing solutions.
- Why this job: Be at the heart of customer success and make a real impact in their journey.
- Qualifications: Customer-focused, confident communicator with a passion for marketing or technology.
The predicted salary is between 28000 - 35000 £ per year.
Join one of the north's fastest-growing tech companies. Force24 is now one of the leading marketing automation platforms in the UK, used by over 6,000 marketers. In what is a really exciting time for our business, we have a new opportunity for a Product Expert to join our team. Our Product Experts are dedicated to driving customer value and ensuring customer satisfaction. This role focuses on proactive engagement, strategic consultation, and expertise-driven training to maximize customer success and foster long-term relationships.
As a Product Expert, you’re at the heart of our customers’ success. You’ll deliver expert guidance, hands-on support, and personalised 1:1 training across the Force24 and SoAmpli platforms, helping customers get the most from their investment. You’ll lead tailored training sessions, drive adoption, and build confidence, while also acting as a trusted advisor, supporting onboarding, answering questions, and solving problems. Your role directly powers our promise of “free training and support for life.”
What You’ll Do
- Customer Support & Success
- Be the go-to expert for customers via live chat, email, and phone.
- Drive issues to resolution, keeping customers informed and supported every step of the way.
- Share best practice tips and actionable guidance to help customers succeed.
- Own end-to-end onboarding, setting customers up for success from day one.
- Deliver engaging, tailored 1:1 training sessions that drive adoption and value.
- Spot knowledge gaps, recommend training, and teach advanced features and best practices to customers.
- Keep customers confident and capable with product, expertise & enablement.
- Translate customer needs into clear, practical guidance.
- Demonstrate the platform with energy, confidence, and clarity.
- Act as an internal expert, sharing insights and updates to keep the team ahead.
- Create content that educates, including help hub articles, guides, videos, and training materials.
- Work with marketing and product teams to ensure content matches what customers need, feeding directly into our products roadmap.
What We’re Looking For
- Customer-focused and engaging: loves interacting with customers, presenting, and guiding them to success.
- Confident communicator: can simplify complex ideas, deliver 1:1 training, and keep customers inspired.
- Organised and proactive: manages multiple priorities while staying on top of customer needs.
- Technically capable: learns new platforms quickly and explains them clearly.
- Self-motivated and relationship-driven: passionate about customer success, education, and building strong, lasting connections.
- Interest in Marketing or Technology with a drive to develop personally and professionally.
Junior Product Expert (Support) in Leeds employer: Force24
Contact Detail:
Force24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Product Expert (Support) in Leeds
✨Tip Number 1
Get to know the company inside out! Research Force24 and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Junior Product Expert, you'll need to simplify complex ideas for customers. Try explaining a product feature to a friend or family member to get comfortable with your delivery.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Force24 family!
We think you need these skills to ace Junior Product Expert (Support) in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Junior Product Expert role. Highlight your customer support experience and any relevant skills that align with what we’re looking for. Show us how you can drive customer success!
Show Your Passion: Let your enthusiasm for marketing and technology shine through in your application. We love candidates who are genuinely excited about helping customers succeed and are eager to learn more about our platforms.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your experiences and how they relate to the role. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Force24
✨Know the Product Inside Out
Before your interview, make sure you understand Force24's platform and its features. Familiarise yourself with common customer queries and how to address them. This will show your genuine interest in the role and help you demonstrate your ability to provide expert guidance.
✨Showcase Your Communication Skills
As a Junior Product Expert, you'll need to communicate complex ideas simply. Practice explaining technical concepts in layman's terms. During the interview, be prepared to share examples of how you've successfully communicated with customers or colleagues in the past.
✨Demonstrate Your Customer-Centric Approach
Think of specific instances where you've gone above and beyond for a customer or client. Highlight your proactive engagement and how you’ve built relationships. This will illustrate your commitment to customer success, which is key for this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and how you handle customer issues. Prepare by thinking through potential scenarios you might face as a Product Expert and how you would resolve them. This will help you showcase your organisational skills and ability to manage multiple priorities.