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- Tasks: Lead a team to enhance customer success and drive revenue growth.
- Company: A top marketing automation platform in the UK with a flexible working culture.
- Benefits: Hybrid role with competitive salary and opportunities for professional development.
- Why this job: Make a real impact on customer outcomes and company success.
- Qualifications: Proven experience in B2B SaaS and team management.
- Other info: Join a dynamic team focused on innovation and customer satisfaction.
The predicted salary is between 43200 - 72000 £ per year.
A leading marketing automation platform in the UK is seeking a Head of Customer Success to lead their team in Leeds. This hybrid role focuses on reducing customer churn, enhancing platform adoption, and driving revenue growth through strategic customer management.
The ideal candidate has a strong track record in B2B SaaS, managing teams, and developing customer success initiatives. With a flexible working culture, this position directly influences company success and customer outcomes.
Head of Customer Success & Revenue Growth in Leeds employer: Force24
Contact Detail:
Force24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success & Revenue Growth in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills in interviews! Prepare examples of how you've tackled customer churn or driven revenue growth in past roles. We want to see your impact, so make it clear!
✨Tip Number 3
Research the company culture and values. Tailor your responses to show how you align with their mission. This shows you're not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Head of Customer Success & Revenue Growth in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in B2B SaaS and any relevant customer success initiatives you've led. We want to see how your background aligns with our goals!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer success and how you can drive revenue growth. Let us know what makes you the perfect fit for this hybrid role.
Showcase Your Leadership Skills: Since this role involves managing a team, be sure to highlight your leadership experience. Share examples of how you've successfully led teams in the past and the impact it had on customer outcomes.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Force24
✨Know Your Numbers
As a candidate for the Head of Customer Success, you should be ready to discuss specific metrics that demonstrate your success in reducing churn and driving revenue growth. Prepare examples from your previous roles where you improved customer retention rates or increased platform adoption.
✨Showcase Team Leadership
This role involves managing a team, so be prepared to share your leadership style and experiences. Think of instances where you successfully motivated your team or implemented initiatives that led to improved customer outcomes. Highlight how you foster collaboration and drive results.
✨Understand the Product
Familiarise yourself with the marketing automation platform and its features. Be ready to discuss how you would enhance customer engagement and adoption of the platform. Showing that you understand the product inside out will demonstrate your commitment and strategic thinking.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in previous roles related to customer success and how you overcame them. This will help you illustrate your strategic approach to managing customer relationships and driving growth.
