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For Companies At a Glance
- Tasks: Provide expert guidance and hands-on support to ensure customer success.
- Company: Join Force24, a leading marketing automation platform in the UK.
- Benefits: Enjoy competitive pay, flexible hours, and ongoing training opportunities.
- Other info: Join a fast-growing team with exciting career development prospects.
- Why this job: Be at the heart of customer success and make a real impact.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28000 - 35000 £ per year.
Join one of the north's fastest-growing tech companies. Force24 is now one of the leading marketing automation platforms in the UK, used by over 6,000 marketers. In what is a really exciting time for our business, we have a new opportunity for a Product Expert to join our team.
Our Product Experts are dedicated to driving customer value and ensuring customer satisfaction. This role focuses on proactive engagement, strategic consultation, and expertise-driven training to maximize customer success and foster long-term relationships. As a Product Expert, you’re at the heart of our customers’ success.
You’ll deliver expert guidance, hands-on support, and personalised 1:1 training across the Force24 and SoAmpli platforms, helping customers get the most from their investment. You’ll lead tailored training sessions, drive adoption, and build confidence, while also acting as a trusted advisor, supporting onboarding, answering questions, and solving problems.
Your role directly powers our promise of “free training and support for life.”
What You’ll Do:
- Customer Support
Junior Product Expert (Support) employer: Force24
Contact Detail:
Force24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Product Expert (Support)
✨Tip Number 1
Network like a pro! Reach out to current employees at Force24 on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding the product inside out. Dive into Force24’s features and think about how you can help customers maximise their success. Show us you’re passionate about customer satisfaction!
✨Tip Number 3
Practice your communication skills! As a Product Expert, you’ll need to explain complex ideas simply. Try explaining Force24’s benefits to a friend or family member to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Force24!
We think you need these skills to ace Junior Product Expert (Support)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about helping customers and driving their success with our products.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences and skills that align with the Junior Product Expert role. We love seeing how your background can contribute to our mission of customer satisfaction.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your key points stand out.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Force24
✨Know the Product Inside Out
Before your interview, make sure you understand Force24's marketing automation platform and SoAmpli. Familiarise yourself with their features, benefits, and how they help customers succeed. This knowledge will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer-Centric Approach
As a Junior Product Expert, customer satisfaction is key. Prepare examples from your past experiences where you've gone above and beyond to support customers. Highlight your proactive engagement and how you’ve built long-term relationships in previous roles.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific customer situations, such as onboarding challenges or technical issues. Practising these scenarios will help you articulate your problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.