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- Tasks: Help clients succeed with the Force24 platform by providing expert guidance and support.
- Company: Join one of the north's fastest-growing tech firms, making a real impact in the industry.
- Benefits: Enjoy flexible working options and a competitive salary of £30-40k based on experience.
- Why this job: Be a vital part of client success and build long-term relationships while driving innovation.
- Qualifications: Previous client-facing experience and understanding of marketing automation are essential.
- Other info: This role is based in Leeds, with opportunities for professional growth and development.
The predicted salary is between 30000 - 40000 £ per year.
Join one of the north's fastest-growing tech firms. Our Customer Success Managers play a crucial role in helping our customers achieve their key aims and priorities using the Force24 platform. By understanding each client’s goals, you will provide expert guidance to ensure they get maximum value from our technology.
This role is all about helping customers succeed. You’ll manage a base of clients, offering insights, tips, and best practices to optimise their use of the platform, ensuring it continuously aligns with their objectives. Building strong relationships with all key stakeholders, you’ll support clients throughout their journey, driving adoption, enhancing their experience, and ultimately fostering long-term partnerships.
A passion for helping people is essential, as you’ll be instrumental in ensuring customers not only stay with us but also become advocates who see Force24 as a vital part of their business success.
What you’ll do:
- Own and manage a base of clients and build strong relationships with all key stakeholders to drive adoption, engagement, and success with the Force24 platform.
- Ensure client satisfaction and success and proactively work to keep clients happy, addressing concerns, offering solutions, and ensuring they achieve their key goals and priorities.
- Ensure platform adoption and engagement by encouraging and supporting clients in fully utilising the platform, providing guidance and best practices to maximise its impact.
- Schedule and run bi-annual business reviews with clients to assess their success, provide recommendations, and ensure ongoing value from the platform.
- Be the main point of contact for your clients and connect them with the right resources, including Training and Support, Senior product experts and Integration project managers.
- Monitor customer health and engagement and take proactive steps to improve their experience, adoption, and results.
- Be the voice of the customer and advocate for clients internally, ensuring their needs, feedback, and challenges are communicated to improve processes and product development.
- Maintain expert knowledge of the Force24 platform and stay up to date with product developments, roadmap updates, and best practices to provide valuable insights and recommendations to clients.
- Be responsible for minimising churn by proactively engaging with your clients to ensure they see ongoing value in the platform and fostering long-term partnerships.
- Identify growth opportunities and spot ways for clients to expand their usage, uncover new requirements, and drive additional value from the platform.
- Lead internal discussions on client objectives and ensure alignment across teams by clearly communicating customer goals and requirements and delivering comprehensive briefs to the support, senior product experts and integrations teams as required.
What you’ll bring:
- Confident in managing and being accountable for their own client base while also collaborating effectively as part of a team.
- Understanding of the marketing automation industry and good knowledge of how marketing automation platforms work and their role in driving business success.
- Previous client-facing experience in a role that involves working directly with clients, building relationships, and managing expectations.
- Consultative approach to helping clients and the ability to understand client goals, and offer tailored recommendations to help them succeed.
- Comfortable managing multiple clients, projects, and tasks simultaneously, ensuring all receive the attention they need.
- Ability to quickly grasp and understand the technical capabilities and limitations of marketing automation, integrations and related technologies.
- Ability to work towards and deliver against set goals and performance metrics.
- A strong attention to detail and ensuring accuracy in all communication, reporting, and client interactions.
- An analytical thinker and ability to assess data, identify trends, and understand root causes to improve client outcomes.
This role will be based from our office in Leeds, with flexible working available. The salary for this role is £30-40k, depending on experience.
Customer Success Manager (Leeds) employer: Force24
Contact Detail:
Force24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Leeds)
✨Tip Number 1
Familiarise yourself with the Force24 platform and its features. Understanding how it works will allow you to speak confidently about its benefits during interviews and demonstrate your ability to help clients maximise their use of the technology.
✨Tip Number 2
Research the marketing automation industry and current trends. Being knowledgeable about the sector will not only impress interviewers but also show that you can provide valuable insights to clients, helping them achieve their goals.
✨Tip Number 3
Prepare examples from your previous experience where you've successfully managed client relationships or improved customer satisfaction. This will showcase your consultative approach and ability to drive client success, which is crucial for this role.
✨Tip Number 4
Practice your communication skills, especially in explaining complex concepts in simple terms. As a Customer Success Manager, you'll need to convey technical information clearly to clients, ensuring they understand how to leverage the platform effectively.
We think you need these skills to ace Customer Success Manager (Leeds)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or client management. Emphasise any previous roles where you built relationships and helped clients achieve their goals, particularly in tech or marketing automation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers succeed. Share specific examples of how you've supported clients in the past and how you can bring that experience to the Customer Success Manager role at Force24.
Showcase Your Knowledge: Demonstrate your understanding of the marketing automation industry and the Force24 platform. Mention any relevant tools or technologies you’ve worked with and how they relate to the role you're applying for.
Highlight Your Analytical Skills: Since the role involves monitoring customer health and engagement, include examples of how you've used data to improve client outcomes. This could be through identifying trends or implementing solutions based on client feedback.
How to prepare for a job interview at Force24
✨Understand the Force24 Platform
Before your interview, make sure you have a solid understanding of the Force24 platform and its features. Familiarise yourself with how it helps clients achieve their goals, as this will allow you to speak confidently about how you can support customers in maximising their use of the technology.
✨Showcase Your Client Management Skills
Prepare examples from your previous experience where you've successfully managed client relationships. Highlight how you addressed client concerns, provided tailored solutions, and ensured their satisfaction. This will demonstrate your consultative approach and ability to foster long-term partnerships.
✨Demonstrate Your Passion for Customer Success
Express your enthusiasm for helping clients succeed during the interview. Share stories that illustrate your commitment to customer success and how you've gone above and beyond to ensure clients see value in the services or products you've supported.
✨Prepare for Scenario-Based Questions
Anticipate scenario-based questions that may be asked during the interview. Think about how you would handle specific situations, such as a client struggling to adopt the platform or needing additional support. This will showcase your problem-solving skills and ability to think on your feet.
