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- Tasks: Help clients succeed with the Force24 platform by providing expert guidance and support.
- Company: Join one of the north's fastest-growing tech firms focused on customer success.
- Benefits: Enjoy flexible working options and a competitive salary of £30-40k.
- Why this job: Make a real impact by fostering long-term partnerships and helping clients achieve their goals.
- Qualifications: Previous client-facing experience and understanding of marketing automation are essential.
- Other info: This is an entry-level, full-time role based in Leeds.
The predicted salary is between 24000 - 32000 £ per year.
Join one of the north\’s fastest-growing tech firms
Our Customer Success Managers play a crucial role in helping our customers achieve their key aims and priorities using the Force24 platform. By understanding each client’s goals, you will provide expert guidance to ensure they get maximum value from our technology.
This role is all about helping customers succeed. You’ll manage a base of clients, offering insights, tips, and best practices to optimise their use of the platform, ensuring it continuously aligns with their objectives. Building strong relationships with all key stakeholders, you’ll support clients throughout their journey, driving adoption, enhancing their experience, and ultimately fostering long-term partnerships.
A passion for helping people is essential, as you’ll be instrumental in ensuring customers not only stay with us but also become advocates who see Force24 as a vital part of their business success.
What you\’ll do:
• Own and manage a base of clients and build strong relationships with all key stakeholders to drive adoption, engagement, and success with the Force24 platform.
• Ensure client satisfaction and success and proactively work to keep clients happy, addressing concerns, offering solutions, and ensuring they achieve their key goals and priorities.
• Ensure platform adoption and engagement by encouraging and supporting clients in fully utilising the platform, providing guidance and best practices to maximise its impact.
• Schedule and run bi-annual business reviews with clients to assess their success, provide recommendations, and ensure ongoing value from the platform.
• Be the main point of contact for your clients and connect them with the right resources, including Training and Support, Senior product experts and Integration project managers.
• Monitor customer health and engagement and take proactive steps to improve their experience, adoption, and results.
• Be the voice of the customer and advocate for clients internally, ensuring their needs, feedback, and challenges are communicated to improve processes and product development.
• Maintain expert knowledge of the Force24 platform and stay up to date with product developments, roadmap updates, and best practices to provide valuable insights and recommendations to clients.
• Be responsible for minimising churn by proactively engaging with your clients to ensure they see ongoing value in the platform and fostering long-term partnerships.
• Identify growth opportunities and spot ways for clients to expand their usage, uncover new requirements, and drive additional value from the platform.
• Lead internal discussions on client objectives and ensure alignment across teams by clearly communicating customer goals and requirements and delivering comprehensive briefs to the support, senior product experts and integrations teams as required.
What you\’ll bring:
• Confident in managing and being accountable for their own client base while also collaborating effectively as part of a team.
• Understanding of the marketing automation industry and good knowledge of how marketing automation platforms work and their role in driving business success.
• Previous client-facing experience in a role that involves working directly with clients, building relationships, and managing expectations.
• Consultative approach to helping clients and the ability to understand client goals, and offer tailored recommendations to help them succeed.
• Comfortable managing multiple clients, projects, and tasks simultaneously, ensuring all receive the attention they need.
• Ability to quickly grasp and understand the technical capabilities and limitations of marketing automation, integrations and related technologies.
• Ability to work towards and deliver against set goals and performance metrics.
• A strong attention to detail and ensuring accuracy in all communication, reporting, and client interactions.
• An analytical thinker and ability to assess data, identify trends, and understand root causes to improve client outcomes
This role will be based from our office in Leeds, with flexible working available. The salary for this role is £30-40k, depending on experience.
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Full-time
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Industries
Marketing Services
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Customer Success Manager employer: Force24
Contact Detail:
Force24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the Force24 platform before your interview. Understanding its features and how it benefits clients will allow you to speak confidently about how you can help customers maximise their use of the technology.
✨Tip Number 2
Showcase your consultative skills by preparing examples of how you've successfully helped clients in the past. Highlight specific situations where you identified client needs and provided tailored solutions that led to positive outcomes.
✨Tip Number 3
Research the marketing automation industry trends and challenges. Being knowledgeable about current developments will demonstrate your commitment to the field and your ability to provide valuable insights to clients.
✨Tip Number 4
Prepare to discuss how you would build strong relationships with clients. Think about strategies for maintaining engagement and ensuring client satisfaction, as these are key aspects of the Customer Success Manager role.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or client-facing roles. Emphasise your ability to build relationships and manage client expectations, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping clients succeed. Use specific examples from your past experiences that demonstrate your consultative approach and ability to understand client goals.
Showcase Industry Knowledge: Demonstrate your understanding of the marketing automation industry in your application. Mention any relevant tools or platforms you have experience with, and how they relate to the Force24 platform.
Highlight Analytical Skills: Since the role requires assessing data and identifying trends, include examples of how you've used analytical thinking in previous positions. This will show your potential employer that you can improve client outcomes effectively.
How to prepare for a job interview at Force24
✨Understand the Force24 Platform
Before your interview, make sure you have a solid understanding of the Force24 platform. Familiarise yourself with its features and how it benefits clients. This will help you demonstrate your knowledge and show that you're genuinely interested in helping customers succeed.
✨Showcase Your Client-Facing Experience
Be prepared to discuss your previous client-facing roles and how you've built relationships in those positions. Highlight specific examples where you've successfully managed client expectations and provided tailored solutions to meet their needs.
✨Demonstrate Your Consultative Approach
During the interview, emphasise your consultative approach to client management. Share examples of how you've identified client goals and offered recommendations that led to their success. This will showcase your ability to understand and support clients effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle multiple clients. Think of situations where you've had to manage competing priorities or resolve client issues, and be ready to explain your thought process and outcomes.
