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- Tasks: Help clients succeed with the Force24 platform by providing expert guidance and support.
- Company: Join one of the north's fastest-growing tech firms focused on customer success.
- Benefits: Enjoy flexible working options and a competitive salary of £30-40k based on experience.
- Why this job: Make a real impact by building relationships and driving client success in a dynamic environment.
- Qualifications: Previous client-facing experience and understanding of marketing automation are essential.
- Other info: This role is based in Leeds, with opportunities for growth and development.
The predicted salary is between 30000 - 40000 £ per year.
Join one of the north\’s fastest-growing tech firms
Our Customer Success Managers play a crucial role in helping our customers achieve their key aims and priorities using the Force24 platform. By understanding each client’s goals, you will provide expert guidance to ensure they get maximum value from our technology.
This role is all about helping customers succeed. You’ll manage a base of clients, offering insights, tips, and best practices to optimise their use of the platform, ensuring it continuously aligns with their objectives. Building strong relationships with all key stakeholders, you’ll support clients throughout their journey, driving adoption, enhancing their experience, and ultimately fostering long-term partnerships.
A passion for helping people is essential, as you’ll be instrumental in ensuring customers not only stay with us but also become advocates who see Force24 as a vital part of their business success.
What you\’ll do:
• Own and manage a base of clients and build strong relationships with all key stakeholders to drive adoption, engagement, and success with the Force24 platform.
• Ensure client satisfaction and success and proactively work to keep clients happy, addressing concerns, offering solutions, and ensuring they achieve their key goals and priorities.
• Ensure platform adoption and engagement by encouraging and supporting clients in fully utilising the platform, providing guidance and best practices to maximise its impact.
• Schedule and run bi-annual business reviews with clients to assess their success, provide recommendations, and ensure ongoing value from the platform.
• Be the main point of contact for your clients and connect them with the right resources, including Training and Support, Senior product experts and Integration project managers.
• Monitor customer health and engagement and take proactive steps to improve their experience, adoption, and results.
• Be the voice of the customer and advocate for clients internally, ensuring their needs, feedback, and challenges are communicated to improve processes and product development.
• Maintain expert knowledge of the Force24 platform and stay up to date with product developments, roadmap updates, and best practices to provide valuable insights and recommendations to clients.
• Be responsible for minimising churn by proactively engaging with your clients to ensure they see ongoing value in the platform and fostering long-term partnerships.
• Identify growth opportunities and spot ways for clients to expand their usage, uncover new requirements, and drive additional value from the platform.
• Lead internal discussions on client objectives and ensure alignment across teams by clearly communicating customer goals and requirements and delivering comprehensive briefs to the support, senior product experts and integrations teams as required.
What you\’ll bring:
• Confident in managing and being accountable for their own client base while also collaborating effectively as part of a team.
• Understanding of the marketing automation industry and good knowledge of how marketing automation platforms work and their role in driving business success.
• Previous client-facing experience in a role that involves working directly with clients, building relationships, and managing expectations.
• Consultative approach to helping clients and the ability to understand client goals, and offer tailored recommendations to help them succeed.
• Comfortable managing multiple clients, projects, and tasks simultaneously, ensuring all receive the attention they need.
• Ability to quickly grasp and understand the technical capabilities and limitations of marketing automation, integrations and related technologies.
• Ability to work towards and deliver against set goals and performance metrics.
• A strong attention to detail and ensuring accuracy in all communication, reporting, and client interactions.
• An analytical thinker and ability to assess data, identify trends, and understand root causes to improve client outcomes
This role will be based from our office in Leeds, with flexible working available. The salary for this role is £30-40k, depending on experience.
Customer Success Manager employer: Force24
Contact Detail:
Force24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarize yourself with the Force24 platform before your interview. Understanding its features and how it benefits clients will help you demonstrate your passion for customer success and your ability to provide valuable insights.
✨Tip Number 2
Prepare examples from your previous experience where you've successfully managed client relationships or improved customer satisfaction. This will showcase your consultative approach and ability to drive adoption and engagement.
✨Tip Number 3
Research the marketing automation industry trends and challenges. Being knowledgeable about the landscape will allow you to speak confidently about how you can help clients achieve their goals using the Force24 platform.
✨Tip Number 4
Demonstrate your analytical skills by preparing to discuss how you would monitor customer health and engagement. Share your thoughts on metrics you would track and how you would use data to improve client outcomes.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Manager. Highlight your experience in managing client relationships and how you've helped clients achieve their goals in previous roles.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your client-facing experience, consultative approach, and any knowledge of marketing automation platforms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping clients succeed. Use specific examples from your past experiences to demonstrate how you can add value to the company and its clients.
Showcase Analytical Skills: In your application, mention any experience you have with data analysis and how you've used insights to improve client outcomes. This will show your ability to assess trends and drive success for clients.
How to prepare for a job interview at Force24
✨Understand the Force24 Platform
Make sure you have a solid understanding of the Force24 platform and its features. Familiarize yourself with how it helps clients achieve their goals, as this will be crucial in demonstrating your ability to provide expert guidance during the interview.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you addressed client concerns, drove adoption, and ensured satisfaction, as these are key aspects of the Customer Success Manager role.
✨Demonstrate a Consultative Approach
Be ready to discuss how you would approach understanding a client's goals and providing tailored recommendations. This consultative mindset is essential for helping clients succeed and will show that you align with the company's values.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle multiple clients. Think about how you would prioritize tasks and manage expectations while ensuring all clients receive the attention they need.
