At a Glance
- Tasks: Ensure compliance of lab equipment and provide outstanding customer support in medical device servicing.
- Company: Dynamic company in Banbury supporting medical and surgical product manufacturers.
- Benefits: Full-time role with a company car or allowance, plus flexible working hours.
- Other info: Hybrid role with opportunities for site visits and professional growth.
- Why this job: Join a growing team and make a real difference in healthcare technology.
- Qualifications: Experience in engineering or medical technologies, with strong troubleshooting skills.
The predicted salary is between 36000 - 60000 £ per year.
Our client, based in Banbury, provides a range of customised services, including warehousing, distribution and sales and marketing, to support partnered manufacturers of medical and surgical products across the UK. They are seeking a Technical Manager with experience in life sciences/medical devices to join their team during this period of unprecedented growth.
As a Technical Manager, you will be required to ensure laboratory equipment is compliant with the requirement of ISO17025. Part of this role will require attending customer sites, including hospitals, to carry out repairs as required, sometimes at short notice, preventive maintenance on medical devices whilst ensuring outstanding customer support and building long term relationships. This role is hybrid/field-based with a requirement to go to the site in Banbury 2 - 3 times a week depending on workload.
Main Duties & Responsibilities:- Maintain calibration equipment as required and as per internal procedures
- Maintain the Technical Laboratory accreditation and comply with the requirements of UKAS ISO
- Adhere to the company Quality Management System (QMS) and Environmental Management System (EMS) processes and procedures to ensure compliance with regulatory standards and company policies.
- Follow safety protocols and best practices to minimise risks and ensure the safety of patients and users.
- Highlight any changes necessary to the QMS and EMS to reflect current business practices to line manager and/or RP.
- Make changes to calibration procedures as applicable
- Approve Temperature/Mapping calibration certificates and customer requests for calibration
- Manage External (UKAS) and Internal Audits
- Maintain uncertainty budget and have a thorough understanding of relevant methods and calculations
- Carry out studies to establish the degree of uncertainty associated with the process
- Implement procedures and policies that relate to calibration and preventive maintenance duties
- Exceed contract KPI’s to ensure customer satisfaction
- Perform scheduled preventive maintenance (PPM) and Calibration on medical devices as per the manufacturer’s guidelines.
- Ensure proper setup, calibration, and testing to verify functionality and performance
- Complete repairs as required on medical devices as per the manufacturer’s guidelines to ensure optimal performance and reliability.
- Diagnose technical issues, troubleshoot problems, and implement effective solutions promptly
- Install and commission medical devices at client sites, following manufacturer guidelines and specifications.
- Provide technical support and assistance to clients and internal staff regarding the operation, maintenance, and troubleshooting of medical devices.
- Communicate complex technical information clearly and effectively to non-technical audiences.
- Travel to various sites as required to perform Repairs, Installation and PPMs
- Responsible for placing orders for equipment and parts as appropriate
- Support the sales team to deliver the required service to customers
- Qualification in Engineering, electronics or medical technologies, such as engineering or come from an OEM environment.
- Knowledge of regulatory requirements governing medical device servicing, including FDA regulations and ISO standards
- Previous refrigeration experience (F-gas) Desirable
- Ability to follow complex instructions and processes.
- Hold a clean UK Driving License
- Competent with a broad range of medical devices
- Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve complex technical issues effectively
- Proficiency in using service management software and tools for scheduling, documentation, and reporting.
- Strong organisation, communication skills and the ability to manage multiple tasks and priorities simultaneously
- MS Office (Excel, Word, Adobe, etc.)
- 2 Years + in Technical Management
- 2 Years + in medical devices setting (i.e. Laboratory, FSE)
- Knowledge of regulatory requirements governing medical device servicing, including FDA regulations and ISO standards
- ISO in Temperature Calibration & Mapping. Desirable
Please note this is a full-time, permanent role with core hours of Monday to Friday 9 am – 5 pm, but flexibility is required due to site visits. Company car or car allowance.
Please contact Matt Hartwell for a confidential chat.
Technical Manager in Banbury employer: Force
Join a dynamic team in Banbury that is committed to excellence in the life sciences and medical devices sector. As a Technical Manager, you will benefit from a supportive work culture that prioritises employee growth and development, alongside competitive benefits such as a company car or allowance. With a focus on compliance and customer satisfaction, this role offers the unique opportunity to make a meaningful impact in healthcare while enjoying a hybrid work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Manager in Banbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the life sciences and medical devices sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with ISO standards and technical management. When you get the chance to chat with potential employers, use this to demonstrate how you can add value to their team.
✨Tip Number 3
Be proactive! If you see a company you’re interested in, don’t wait for them to post a job. Reach out directly through our website, express your interest, and share how your background aligns with their needs. It shows initiative and enthusiasm!
✨Tip Number 4
Prepare for interviews by practising common technical questions related to medical devices and calibration. Also, think about scenarios where you've exceeded customer expectations or solved complex issues. This will help you stand out as a candidate who’s ready to hit the ground running!
We think you need these skills to ace Technical Manager in Banbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Manager role. Highlight your experience in life sciences and medical devices, and don’t forget to mention any relevant qualifications or certifications that align with ISO standards.
Showcase Your Skills:In your application, emphasise your technical aptitude and troubleshooting skills. We want to see how you’ve diagnosed and resolved complex issues in the past, especially in a medical device setting.
Be Clear and Concise:When writing your cover letter, keep it clear and concise. Use straightforward language to communicate your experience and how it relates to the role. Remember, we appreciate clarity, especially when discussing complex technical information!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Force
✨Know Your Standards
Familiarise yourself with ISO17025 and other relevant regulatory standards before the interview. Being able to discuss how you’ve ensured compliance in previous roles will show that you’re not just knowledgeable but also proactive about quality management.
✨Showcase Your Technical Skills
Prepare to discuss specific medical devices you’ve worked with and any troubleshooting experiences you've had. Use examples that highlight your technical aptitude and problem-solving skills, as this role requires a strong ability to diagnose and resolve complex issues.
✨Demonstrate Customer Focus
Since this role involves building long-term relationships with clients, be ready to share examples of how you’ve provided outstanding customer support in the past. Highlight any instances where you went above and beyond to ensure client satisfaction.
✨Be Ready for Practical Scenarios
Expect scenario-based questions where you might need to explain how you would handle repairs or maintenance on-site. Practising these scenarios can help you articulate your thought process clearly and demonstrate your hands-on experience effectively.
