Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer support and troubleshoot equipment on-site.
- Company: Join a leading firm in the UK and Irish manufacturing industry since 2000.
- Benefits: Enjoy a competitive salary, 25 days holiday, health package, and company bonuses.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: HNC/HND in Mechanical Engineering or similar; experience with measuring equipment required.
- Other info: This is a full-time, on-site role with travel to customer sites.
The predicted salary is between 36000 - 60000 £ per year.
Since their inception in 2000, our client has supported the UK and Irish Manufacturing industry with all things measurement. They have developed to improve efficiency across the whole quality and production process with high-speed technology and digitalisation, and automation of manual processes. They achieve this with quality management software, data control and analysis technology, as well as a wide range of metrology solutions from their global manufacturing partners. They provide equipment as well as services such as calibration, sub-contract measurement, training and metrology consultancy.
They are now looking for an experienced Customer Support Engineer, which is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem-solving skills. Please note this role is fully on-site, so suitable applicants must be willing to commute to Gloucester Monday to Friday and will involve travelling to customer sites.
Main Duties & Responsibilities:- The ability to build up a strong rapport with customers, agents and fellow colleagues.
- Ensure high-quality customer support for the product range Metrology Direct supply.
- To be a team player and show initiative in planning out day to day workload.
- Provide on-site Service, Calibration, installation and commissioning of equipment.
- Perform hands-on on-site troubleshooting, service and repairs.
- Perform in-house calibrations and repairs when necessary.
- Provide high-level support to external customers at their location.
- Provide on-site training to customers.
- Interface with cross-functional work teams such as applications, customer support/services/sales and marketing.
- Develop and create service documentation when needed.
- Create and maintain service information within the Metrology Direct CRM.
- Timely and professionally handle field service calls and issues arising from the field service visits.
- Timely complete and submit all required maintenance reports and calibration certificates.
- Collective responsibility for Customer Service under the direction of the Service Team Leader.
- HNC/HND or higher in Mechanical Engineering or similar.
- Working knowledge and ability to test and troubleshoot electrical circuits.
- Experience in the service and calibration of measuring equipment. Ideally, CMM’s, Shadow graphs, height gauges and vision systems.
- Highly motivated to deliver the best possible service to customers.
- Strong verbal and written communicator to report to management level.
- Able to manage several tasks simultaneously, works well under pressure and handles stress appropriately.
- Working knowledge of MS Office products.
- Knowledge of PC architecture, hardware and software.
- Can demonstrate the ability to work flexible hours and adapt to changing work schedules, including spending considerable time away from home.
- Full valid passport with no travel restrictions.
- Full valid UK driving license.
- This is a full-time, permanent role working fully on-site Monday to Friday, including travel to customer sites as required.
- Company bonus scheme OTE.
- 25 Days holiday allowance + Bank holidays.
- Quarterly company away days.
- Vitality Health Package.
- Cycle to work scheme.
Please contact Matt Hartwell on 07301283663 or email your CV to matt.hartwell@forcerecruitment.com for a confidential chat.
Customer Support Engineer employer: Force Recruitment
Contact Detail:
Force Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer
✨Tip Number 1
Familiarise yourself with the specific metrology equipment mentioned in the job description, such as CMMs and shadow graphs. Understanding these tools will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience in previous roles. Since this position requires strong interpersonal skills, be prepared to share examples of how you've successfully resolved customer issues or built rapport with clients.
✨Tip Number 3
Research the company’s products and services thoroughly. Being knowledgeable about their offerings will allow you to engage in meaningful conversations during the interview and show that you're proactive and well-prepared.
✨Tip Number 4
Prepare to discuss your problem-solving skills in detail. Think of specific instances where you've had to troubleshoot technical issues, as this will be crucial for the Customer Support Engineer role.
We think you need these skills to ace Customer Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Support Engineer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in customer support, technical troubleshooting, and calibration of measuring equipment. Use specific examples to demonstrate your problem-solving skills and ability to work under pressure.
Showcase Communication Skills: Since strong verbal and written communication is essential for this role, ensure your application reflects your ability to communicate effectively. Consider including examples of how you've successfully interacted with customers or colleagues in past roles.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a technical position like this.
How to prepare for a job interview at Force Recruitment
✨Showcase Your Technical Skills
As a Customer Support Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with measuring equipment and troubleshooting electrical circuits. Highlight specific examples where you've successfully resolved technical issues.
✨Emphasise Customer Service Experience
This role requires strong customer service skills, so be ready to share instances where you've built rapport with clients or handled difficult situations. Show that you can maintain professionalism and patience, even under pressure.
✨Prepare for Hands-On Scenarios
Since the job involves on-site service and repairs, think about how you would approach common troubleshooting scenarios. You might be asked to explain your process for diagnosing and fixing equipment issues, so practice articulating your thought process clearly.
✨Demonstrate Teamwork and Initiative
The role requires collaboration with various teams, so be sure to highlight your ability to work well with others. Share examples of how you've taken initiative in previous roles, whether it's planning your workload or contributing to team projects.
