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- Tasks: Ensure compliance of lab equipment and provide outstanding customer support in medical device servicing.
- Company: Dynamic company in Banbury supporting medical and surgical product manufacturers.
- Benefits: Full-time role with flexible hours, company car or allowance, and career growth opportunities.
- Other info: Hybrid/field-based role with travel to various sites for repairs and installations.
- Why this job: Join a growing team and make a real difference in healthcare technology.
- Qualifications: Experience in engineering or medical technologies, strong troubleshooting skills, and a clean UK driving licence.
The predicted salary is between 36000 - 60000 £ per year.
Our client, based in Banbury, provides a range of customised services, including warehousing, distribution, and sales and marketing, to support partnered manufacturers of medical and surgical products across the UK. They are seeking a Technical Manager with experience in life sciences/medical devices to join their team during this period of unprecedented growth.
As a Technical Manager, you will be required to ensure laboratory equipment is compliant with the requirements of ISO17025. Part of this role will require attending customer sites, including hospitals, to carry out repairs as required, sometimes at short notice, preventive maintenance on medical devices whilst ensuring outstanding customer support and building long-term relationships. This role is hybrid/field-based with a requirement to go to the site in Banbury 2 - 3 times a week depending on workload.
Main Duties & Responsibilities:- Maintain calibration equipment as required and as per internal procedures.
- Maintain the Technical Laboratory accreditation and comply with the requirements of UKAS ISO 017025.
- Adhere to the company Quality Management System (QMS) and Environmental Management System (EMS) processes and procedures to ensure compliance with regulatory standards and company policies.
- Follow safety protocols and best practices to minimise risks and ensure the safety of patients and users.
- Highlight any changes necessary to the QMS and EMS to reflect current business practices to line manager and/or RP.
- Make changes to calibration procedures as applicable.
- Approve Temperature/Mapping calibration certificates and customer requests for calibration.
- Manage External (UKAS) and Internal Audits.
- Maintain uncertainty budget and have a thorough understanding of relevant methods and calculations.
- Carry out studies to establish the degree of uncertainty associated with the process.
- Implement procedures and policies that relate to calibration and preventive maintenance duties.
- Exceed contract KPI’s to ensure customer satisfaction.
- Perform scheduled preventive maintenance (PPM) and Calibration on medical devices as per the manufacturer’s guidelines.
- Complete repairs as required on medical devices as per the manufacturer’s guidelines to ensure optimal performance and reliability.
- Diagnose technical issues, troubleshoot problems, and implement effective solutions promptly.
- Install and commission medical devices at client sites, following manufacturer guidelines and specifications.
- Provide technical support and assistance to clients and internal staff regarding the operation, maintenance, and troubleshooting of medical devices.
- Communicate complex technical information clearly and effectively to non-technical audiences.
- Travel to various sites as required to perform Repairs, Installation and PPMs.
- Responsible for placing orders for equipment and parts as appropriate.
- Support the sales team to deliver the required service to customers.
- Qualification in Engineering, electronics or medical technologies, such as engineering or come from an OEM environment.
- Knowledge of regulatory requirements governing medical device servicing, including FDA regulations and ISO standards.
- Previous refrigeration experience (F-gas) Desirable.
- Ability to follow complex instructions and processes.
- Hold a clean UK Driving License.
- Competent with a broad range of medical devices.
- Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve complex technical issues effectively.
- Proficiency in using service management software and tools for scheduling, documentation, and reporting.
- Strong organisation, communication skills and the ability to manage multiple tasks and priorities simultaneously.
- MS Office (Excel, Word, Adobe, etc.).
- 2 Years + in Technical Management.
- 2 Years + in medical devices setting (i.e. Laboratory, FSE).
- Knowledge of regulatory requirements governing medical device servicing, including FDA regulations and ISO standards.
- ISO 017025 in Temperature Calibration & Mapping. Desirable.
Please note this is a full-time, permanent role with core hours of Monday to Friday 9 am – 5 pm, but flexibility is required due to site visits. Company car or car allowance.
Please contact Matt Hartwell on 07301283663 or email your CV to matt.hartwell@forcerecruitment.com for a confidential chat.
Technical Manager employer: Force Recruitment and Outsourcing
Contact Detail:
Force Recruitment and Outsourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the life sciences and medical devices sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Make sure you can confidently discuss ISO17025 and other relevant standards. Practise explaining complex concepts in simple terms, as you'll need to communicate effectively with non-technical audiences.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share examples of how you've diagnosed and resolved technical issues in the past. This will demonstrate your hands-on experience and ability to think on your feet, which is crucial for a Technical Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the medical device field. Let’s get you that job!
We think you need these skills to ace Technical Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Manager role. Highlight your experience in life sciences and medical devices, and don’t forget to mention any relevant qualifications or certifications that align with ISO17025 compliance.
Showcase Your Skills: In your application, showcase your technical aptitude and troubleshooting skills. Use specific examples from your past experiences where you diagnosed and resolved complex issues, especially in a medical device setting.
Be Clear and Concise: When writing your cover letter, be clear and concise. Communicate your passion for the role and how your background makes you a perfect fit. Remember, we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Force Recruitment and Outsourcing
✨Know Your Standards
Make sure you brush up on ISO 17025 and other relevant regulations before the interview. Being able to discuss how you’ve ensured compliance in previous roles will show that you’re not just familiar with the standards, but that you can apply them effectively.
✨Showcase Your Technical Skills
Prepare to talk about your experience with medical devices and troubleshooting. Have specific examples ready that demonstrate your technical aptitude and problem-solving skills, especially in high-pressure situations like repairs at customer sites.
✨Communicate Clearly
Since part of the role involves explaining complex technical information to non-technical audiences, practice how you would simplify technical jargon. Think of a few scenarios where you successfully communicated complex ideas and be ready to share those.
✨Demonstrate Customer Focus
This role is all about building long-term relationships with clients. Be prepared to discuss how you’ve gone above and beyond for customers in the past, and think about how you can contribute to exceeding contract KPIs in this new position.