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- Tasks: Manage and maintain medical devices, ensuring compliance and outstanding customer support.
- Company: Dynamic company in Banbury supporting medical manufacturers with growth opportunities.
- Benefits: Flexible working, company car or allowance, and a supportive team environment.
- Other info: Full-time role with core hours, requiring site visits for repairs and maintenance.
- Why this job: Join a growing team and make a real difference in healthcare technology.
- Qualifications: Experience in engineering or medical technologies, with knowledge of regulatory standards.
The predicted salary is between 40000 - 50000 £ per year.
Our client, based in Banbury, provides a range of customised services, including warehousing, distribution, and sales and marketing, to support partnered manufacturers of medical and surgical products across the UK. They are seeking a Technical Manager with experience in life sciences/medical devices to join their team during this period of unprecedented growth.
As a Technical Manager, you will be required to ensure laboratory equipment is compliant with the requirements of ISO17025. Part of this role will require attending customer sites, including hospitals, to carry out repairs as required, sometimes at short notice, and preventive maintenance on medical devices whilst ensuring outstanding customer support and building long-term relationships.
This role is hybrid/field-based with a requirement to go to the site in Banbury 2 - 3 times a week, depending on workload.
- Adhere to the company Quality Management System (QMS) and Environmental Management System (EMS) processes and procedures to ensure compliance with regulatory standards and company policies.
- Follow safety protocols and best practices to minimise risks and ensure the safety of patients and users.
- Implement procedures and policies that relate to calibration and preventive maintenance duties.
- Exceed contract KPI’s to ensure customer satisfaction.
- Perform scheduled preventive maintenance (PPM) and Calibration on medical devices as per the manufacturer’s guidelines.
- Ensure proper setup, calibration, and testing to verify functionality and performance.
- Complete repairs as required on medical devices as per the manufacturer’s guidelines to ensure optimal performance and reliability.
- Install and commission medical devices at client sites, following manufacturer guidelines and specifications.
- Provide technical support and assistance to clients and internal staff regarding the operation, maintenance, and troubleshooting of medical devices.
- Travel to various sites as required to perform Repairs, Installation and PPMs.
Qualifications:
- Qualification in Engineering, electronics or medical technologies, such as engineering or come from an OEM environment.
- Knowledge of regulatory requirements governing medical device servicing, including FDA regulations and ISO standards.
- Previous refrigeration experience (F-gas) - Desirable.
- Hold a clean UK Driving License.
- Competent with a broad range of medical devices.
- Proficiency in using service management software and tools for scheduling, documentation, and reporting.
- MS Office (Excel, Word, Adobe, etc.).
- 2 Years + in Technical Management.
- 2 Years + in medical devices setting.
Please note this is a full-time, permanent role with core hours of Monday to Friday 9 am – 5 pm, but flexibility is required due to site visits. Company car or car allowance.
Kierownik/Kierowniczka Działu Technicznego employer: Force Recruitment and Outsourcing
Contact Detail:
Force Recruitment and Outsourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kierownik/Kierowniczka Działu Technicznego
✨Tip Number 1
Network like a pro! Reach out to your connections in the life sciences and medical devices sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, highlight your experience with ISO17025 compliance and your hands-on skills with medical devices. Make sure they see how you can add value to their team.
✨Tip Number 3
Be proactive! If you find a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest. A little initiative can go a long way in landing that dream role.
✨Tip Number 4
Prepare for site visits! Since this role involves travelling to customer sites, brush up on your troubleshooting skills and be ready to discuss how you handle repairs and maintenance under pressure. Show them you’re the go-to person for technical support!
We think you need these skills to ace Kierownik/Kierowniczka Działu Technicznego
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Manager role. Highlight your experience in life sciences and medical devices, and don’t forget to mention any relevant qualifications or certifications that align with ISO17025 compliance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with customer support and how you’ve built long-term relationships in previous positions.
Showcase Your Technical Skills: Be sure to highlight your technical skills, especially those related to calibration and preventive maintenance of medical devices. Mention any specific software tools you’ve used for service management, as this will show you’re ready to hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Force Recruitment and Outsourcing
✨Know Your Stuff
Make sure you brush up on your knowledge of ISO17025 and the regulatory requirements for medical devices. Being able to discuss these standards confidently will show that you're serious about compliance and quality management.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed technical teams or handled medical devices. Highlight any instances where you exceeded KPIs or improved customer satisfaction, as this will resonate well with the interviewers.
✨Be Ready for Practical Questions
Expect questions that test your problem-solving skills, especially related to repairs and maintenance of medical devices. Think through scenarios where you had to troubleshoot issues on-site and be ready to explain your thought process.
✨Demonstrate Your Customer Focus
Since this role involves building long-term relationships with clients, be prepared to discuss how you've provided outstanding customer support in the past. Share stories that illustrate your ability to communicate effectively and resolve issues promptly.