You will balance investigatory tasks relating to volume and priority crime, ASB and other reported matters, to provide a first-class response to the public, finalising the suitable outcomes.
You will be required to:
- Assesses risk and identify the appropriate action to resolve or determine the appropriate agency, deployment grading and priority of contacts.
- Inform the caller/reporter of the incident of the plan or outcome, ensuring highest standard of safeguarding and service.
- Maintain high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.
- Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
This role is a fixed location, based at a Dyfed-Powys Headquarters in Carmarthen. You will be required to work shifts which range between 7am to Midnight, 7 days a week
We are looking for individuals who have good communication skills to deal with enquires from a variety of people, both via the telephone or electronic media and who also have the ability to accurately record and investigate reported incidents., We are committed to being a bilingual organisation and any application submitted in Welsh will not be treated less favourably than an application made in English.
Salary starts at £25,950 and rising to £27,204 over three years. Applicable allowances for shift and weekend working will be payable in addition to this., https://www.dyfed-powys.police.uk/SysSiteAssets/media/downloads/dyfed-powys/careers/guidance-Documents/police-staff-attainments-english.pdf
What can you expect?
- All new starters will have a buddy/mentor to support you when you join
- 24 days annual leave (rises to 29 days with 5 years' service) plus 8 bank holidays
- Additional 24 days flexi leave (role dependant)
- Access to on-site gyms and fitness classes
- Hybrid/Agile working (role dependant)
- Discounts from various retailers via the Blue Light Scheme
- Cycle to Work Scheme
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy.
- Pension scheme
- Staff Support Networks
- Flexible working opportunities
- Generous maternity/paternity and adoption leave entitlements.
- Sick pay provisions
All candidates are subject to vetting and medical checks.
Please note for any part time vacancies, the salary will be pro rata.
Diversity and Welsh language
Dyfed Powys Police are inclusive employers and strive to have a workforce representative of the communities they police and serve. We believe that we will benefit from the variety of thinking, approach, and skills that diversity can bring; all of which helps us to deliver a better policing service.
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Investigation Support Officer in Carmarthen employer: Force Dyfed Powys Police
Dyfed Powys Police offers an exceptional work environment for Fleet Technicians in Carmarthen, where you will play a vital role in supporting operational policing through hands-on vehicle diagnostics and repairs. With a strong emphasis on professional development and continuous learning, the organisation fosters a collaborative culture that values innovation and safety, ensuring that you are equipped with the latest technical knowledge and skills. Join us to make a meaningful impact in your community while enjoying a rewarding career with ample growth opportunities.
