At a Glance
- Tasks: Manage exports and customs clearances while ensuring timely deliveries.
- Company: Join Forbo, a global leader in sustainable flooring solutions.
- Benefits: Enjoy a competitive salary, hybrid working options, and career development opportunities.
- Other info: Work in a supportive environment with excellent growth potential.
- Why this job: Be part of a dynamic team making a real impact in logistics and customer service.
- Qualifications: Strong communication skills and experience in logistics preferred.
The predicted salary is between 30000 - 40000 £ per year.
The Flooring Systems division offers a broad and attractive range of environmentally friendly natural linoleum, high-quality vinyl floors, entrance matting systems for cleaning and drying shoes, carpet tiles, needle felt, and Flotex, the washable high‑tech textile flooring. Thanks to their excellent technical properties and attractive design, these flooring products are invariably the first choice for public buildings, department stores, hospitals, and other healthcare facilities, schools, libraries, commercial and office spaces, leisure centres, shops, hotels, restaurants, and cafeterias as well as for applications in the residential market. With a market share of about 70 percent, Forbo is the world leader in linoleum.
Flooring Systems also provides ready‑made adhesives for floor covering installations, parquet flooring, and ceramic tiles, leveling compounds for the construction industry as well as liquid floors under the trade name Eurocol. This role is full time (36.5 hours per week, hybrid options are available for discussion in line with the Forbo Remote Working Policy) based at our Ripley site.
In this role you will work as part of the Ripley Group Sales Support (GSS) team, a hybrid of logistics and customer service, responsible for:
- Booking transport and processing customs clearances for samples, couriers, raw materials, work‑in‑progress, and finished goods on behalf of all Forbo UK sites in compliance with HMRC regulations.
- Ensuring exports (work‑in‑progress, finished goods, samples, couriers) are despatched on time to meet customer delivery requirements in compliance with HMRC and Incoterms 2020.
- Obtaining quotes for transportation of import/export orders from the UK as requested by Forbo sites or customers by liaising with freight forwarders.
- Arranging customs clearances (and other export documentation) for exports and imports by liaising with freight forwarders and checking accuracy to ensure compliance with HMRC.
- Liaising with Forbo supply chain colleagues and external warehouse teams to ensure orders are despatched on time.
- Liaising with Forbo Customer Service colleagues to plan and coordinate shipments.
- Acquiring feedback and performance data on exports to drive continuous improvement of the department.
Organisation skills, with the ability to work methodically following standard operating procedures, templates, and country guidance documentation. Excellent communication and teamwork skills (written, verbal, and listening skills). Sound IT skills – preferably experience including e‑mail, Word, Excel, Microsoft Teams, SAP and Trello. Excellent interpersonal skills with the ability to build rapport and trust with all colleagues at all levels. Prior experience in a logistics role is desirable. Maths and English GCSE.
GSS Export Administrator employer: Forbo
Forbo is an exceptional employer, offering a dynamic work environment at our Ripley site where innovation meets sustainability in flooring solutions. With a strong commitment to employee development, we provide opportunities for growth within a collaborative team that values communication and teamwork. Our hybrid working options and focus on compliance ensure that you can thrive both professionally and personally while contributing to our mission as the world leader in linoleum.
StudySmarter Expert Advice🤫
We think this is how you could land GSS Export Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at Forbo or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Knowing about Forbo's flooring systems and their applications will show your genuine interest and help you connect your skills to their needs.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various teams, being able to articulate your thoughts clearly and confidently will be key. Try mock interviews with friends or use online resources.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Forbo.
We think you need these skills to ace GSS Export Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the GSS Export Administrator role. Highlight any relevant experience in logistics, customer service, or export documentation. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your organisational skills and teamwork abilities!
Show Off Your IT Skills:Since we value sound IT skills, make sure to mention your experience with tools like Excel, SAP, and Microsoft Teams. If you've used Trello or similar project management tools, give us the details – we love that stuff!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Forbo
✨Know Your Stuff
Make sure you understand the basics of logistics and export processes, especially HMRC regulations and Incoterms 2020. Brush up on your knowledge about the flooring industry and Forbo's products, as this will show your genuine interest in the role.
✨Show Off Your Organisation Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Communicate Like a Pro
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've effectively collaborated with teams in the past, as well as how you handle feedback and resolve conflicts.
✨Get Tech-Savvy
Familiarise yourself with the software mentioned in the job description, like SAP and Trello. If you have experience with these tools, be prepared to discuss how you've used them to improve efficiency or manage projects in previous roles.
