Customer Service Agent (location Bamber Bridge)
Join a global, market-leading commercial flooring manufacturer with over 150 years of industry experience. Known for high-quality, sustainable products and trusted on iconic projects worldwide, this organisation places customers at the heart of everything it does.
An exciting opportunity has arisen for a motivated and customer-focused individual to join the Customer Service team based in Bamber Bridge playing a key role in delivering a professional and efficient order-to-delivery service.
What we need from you:
- Minimum 3 years customer service experience including customer call handling and processing customer orders.
- Excellent customer service delivery
- Demonstrable compliance with internal process
- Computer literacy including full MS Office suite
- Customer resolution experience
Desirable:
- Experience using SAP software
- Experience in manufacturing
- Knowledge of debit/credit note process
What the role involves:
- Delivery of service excellence through a communicative customer focused approach applied to the customer order process (both written and verbal)
- Process customer orders in a professional, timely and efficient manner
- Prepare customer quotations
- Communicate effectively with customers, undertaking necessary follow up calls during the order process
- Provide accurate advice to customers and internal stakeholders in regard to product specification, pricing and delivery timelines
- Maximise opportunities to switch sell, upsell and cross sell company products
- Manage debit/credit note process to meet customer and company requirements
- Manage customer complaints and returns effectively and efficiently
Hours: Monday to Thursday 8.00am - 5pm, Friday 8.00am – 4pm with an hour for lunch.
Benefits:
- Pension – up to 7% matched employer contribution
- 26 days holiday + Bank Holidays
- Staff discount
- Onsite Occupational Health support
- Employee Assistance Programme through Workplace Solutions
- Medicash
- Free parking at all sites
- Birthday vouchers
- Long service awards
- Cycle to Work Scheme
- Access to onsite Kitchen
To apply for this position please send your CV to
Customer Service Agent in Preston employer: Forbo Flooring Systems
Join a leading global commercial flooring manufacturer that values its workforce and is committed to nurturing the next generation of talent through our Supply Chain Apprenticeship. With over 150 years of industry experience, we offer a supportive and inclusive work culture where you can earn while you learn, gain hands-on experience, and receive structured training from seasoned professionals. Our commitment to employee growth and career progression ensures that you will have the opportunity to build a successful future in a dynamic and innovative environment.
