Paralegal and New Business Executive (Clinical Negligence)

Forbes Solicitors LLP are seeking a new team member to take on a hybrid role of Paralegal and New Business Executive to join our Clinical Negligence team at our Leeds Office. This role is full time, working 36.25 hours per week, Monday to Friday, with the possibility of hybrid working. This hybrid role will efficiently respond to incoming enquiries, assess the needs of new and existing clients, while supporting the Clinical Negligence team to achieve department targets and objectives, through the successful completion of a range of activities. This is a fantastic opportunity for someone to start or progress their career and become part of a collaborative and professional team. While the role demands a fast pace, customer focus, and high standards of a law firm, it also ensures a sustainable work‑life balance, reflecting the regional area it serves.

Responsibilities

• Advise potential and existing clients accurately on departmental services, build rapport through strong communication, and convert enquiries into confirmed business by understanding and addressing client needs effectively.
• Provide a professional first port of call to potential clients.
• Provide effective and efficient support to Advisors through chargeable (legal based) work that contributes to the delivery and completion of services for clients (e.g. obtaining and reviewing evidence and statements, taking witness statements, preparing for court, collation of legal bundles).
• Manage regular and up‑to‑date communications with clients and stakeholders, answering queries, managing expectations (including costs), providing updates and effectively chasing responses required and escalating appropriately.
• Assess and understand client queries and file notes to identify actions and advice required and manage and guide the progression of a client file.
• Draft and prepare legal documents that require further knowledge, consideration and input based on analysis and understanding of information gathered.
• Provide legal advice, under the supervision of a qualified legal professional, that resolves queries and advances clients’ instructions and cases.
• Maintain, monitor and update the appropriate systems and documents with clients and case information, data and file notes.
• Carry out and deliver accurate and up‑to‑date legal research.

The Person

• Essential Level 3 qualifications, such as A-Levels and Paralegal L3.
• Previous paralegal / legal assistant experience.
• Previous experience working within an informative customer service role.
• Demonstrates good attention to detail, including proof-reading and editing skills to ensure accuracy and quality of legal documents.
• Demonstrates the ability to prioritise tasks, manage time effectively, and coordinate multiple activities simultaneously to meet deadlines.
• Demonstrates the ability to work as part of a team.
• Demonstrates excellent IT skills and the ability to use multiple platforms such as word, excel, outlook and other case management systems/databases.
• Demonstrates excellent written and verbal communication skills for interacting with clients, colleagues, and external parties.
• Practical experience of managing a range of stakeholders, such as colleagues and clients.
• Aligns with the Firm’s values.

Desirable

• Familiarity with legal processes, terminology, and the operation of law firms.
• Experience using legal case management systems (e.g., PfW) to support the delivery of services.

The Firm

At Forbes Solicitors, we believe in creating a supportive and collaborative environment where our team members can thrive and develop themselves and others. We offer a comprehensive range of legal services and have offices across the North, with deep roots in Lancashire. Our team are known for its genuine, practical advice and passion for achieving the best results. We are real people who listen to each other and work together to deliver exceptional service. We are proud to have been awarded UK Employer of the Year: Silver (250+) at the Investors in People Awards 2024 and the Firm is ranked as a Legal 500 Top Tier Firm and a Chambers and Partners Leading Firm. We are a values led Firm and are looking for people who embody our values: authenticity, striving for exceptional results, and unity in teamwork to join our award‑winning Firm.

The Benefits

• 33 days annual leave, including bank holidays, increasing with length of service.
• Annual leave purchase scheme (Subject to Terms).