At a Glance
- Tasks: Provide first-line IT support and troubleshoot various tech issues.
- Company: Join Forbes Solicitors, a top-tier legal firm with a collaborative culture.
- Benefits: Enjoy 33 days annual leave, health benefits, and professional development opportunities.
- Other info: Great opportunities for growth and a supportive team atmosphere.
- Why this job: Kickstart your IT career in a dynamic environment with real impact.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
IT Support Engineer (1st Line) – IT Team
The Role
Forbes Solicitors are seeking an IT Support Engineer (1st Line) to join our IT team.
This role provides an excellent opportunity for someone to develop their technical knowledge and gain exposure to Microsoft 365 administration, endpoint management and wider IT operations within a professional services environment.
Key Responsibilities
- Act as the first point of contact for all IT incidents, service requests and technical enquiries, delivering professional support via phone, email, remote assistance and face‑to‑face interactions.
- Diagnose, troubleshoot and resolve first-line issues across Windows 11, Microsoft 365, Outlook, Teams, printers, mobile devices, Vo IP systems, audio‑visual equipment and business applications, including the Firm’s Case Management System.
- Manage incidents and service requests through the IT Service Management system, ensuring timely resolution and effective communication.
- Support cybersecurity and compliance activities, including endpoint protection, security monitoring, device compliance and data protection requirements.
- Assist with IT projects, new technology deployments, service rollouts, supplier engagement and continuous improvement initiatives to enhance service delivery.
- Create and maintain support documentation, knowledge base articles and user guidance, while sharing knowledge across the wider IT team.
About You
We are looking for people that can demonstrate the following
Essential
- Previous experience within an IT Service Desk, Help Desk or IT Support role.
- GCSES grade 9-4, including English and Maths, or equivalent.
- Previous experience supporting Microsoft Windows and Microsoft 365.
- Displays excellent written and verbal communication skills.
- Demonstrates the ability to prioritise tasks, manage time effectively, and coordinate multiple activities simultaneously.
- Aligns with the Firm’s values.
- Ideally the successful candidate will have a driving licence and access to a vehicle (If you have a disability that prevents you from driving, please specify so we can assess what reasonable adjustments can be made).
Desirable
- Obtains a relevant IT-related qualification or equivalent practical experience.
- Previous experience working within a legal or professional services environment.
- The Firm
Forbes Solicitors is a Legal 500 Top Tier and Chambers Leading Firm with offices across the North.
We are proud Investors in People UK Employer of the
Year: Silver (250+), committed to collaboration, growth, and delivering practical, results‑driven legal services.
Benefits
- 33 days annual leave, including bank holidays, increasing with length of service.
- Annual leave purchase scheme (Subject to T&Cs).
- Enhanced family friendly policies and pay for Maternity, Paternity and Adoption.
- Enhanced sick pay.
- Celebration and Volunteer leave.
- Ongoing professional development and progression opportunities.
- Profit share scheme.
- Additional long service awards.
- Subsidised tuck shops.
- Staff discount on Firm services.
- Health care benefits (Health Cash Back Plan and Mental Health Counselling Services).
- BUPA (Solicitor positions only, for self, not dependents).
- Retail and gym membership discounts.
- Recruitment and legal department referrals (Subject to T&Cs).
- Annual Events.
Forbes is an equal opportunities and disability‑confident employer, accredited by Investors in People and ISO 9001 quality management systems.
We are committed to equal opportunities in employment, service provision, and supplier engagement, and strive to maintain a workforce that reflects the local community.
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IT Support Engineer (1st Line) in London employer: Forbes Solicitors
At Hft, we pride ourselves on being an exceptional employer dedicated to empowering our staff and the individuals we support. Located in Rothwell, our inclusive work culture fosters personal growth and development, offering comprehensive training and wellbeing support to ensure you thrive in your role as a Support Worker. With generous benefits like 33 days of annual leave and flexible pay options, you'll find meaningful and rewarding employment where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (1st Line) in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Forbes Solicitors values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Forbes Solicitors might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Forbes Solicitors!
✨Direct Apply to Forbes Solicitors
Let's not forget to apply directly through the Forbes Solicitors website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer (1st Line) in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Forbes Solicitors.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Forbes Solicitors. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Forbes Solicitors
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
