At a Glance
- Tasks: Provide technical support and diagnose issues for colleagues using various technologies.
- Company: Forbes Solicitors, a values-led organisation in Bristol.
- Benefits: Gain hands-on experience and develop your technical skills in a supportive environment.
- Other info: Great opportunity for career growth in the tech field.
- Why this job: Join a dynamic team and make a positive impact while learning about ICT.
- Qualifications: Strong problem-solving skills and some experience in technical support.
The predicted salary is between 20000 - 25000 £ per year.
Forbes Solicitors in Bristol is looking for an enthusiastic ICT Service Desk Technician to join the team. You will provide technical support across a variety of technologies, ensuring exceptional service to colleagues.
Your responsibilities include:
- Diagnosing issues
- Maintaining user accounts
- Supporting ICT projects
The ideal candidate will have strong problem-solving skills, experience in technical support, and a passion for technology. Join us and make a positive impact in a values-led organisation!
ICT Service Desk Trainee – Empower Tech & Users in Bristol employer: Forbes Solicitors
Forbes Solicitors is an excellent employer located in the vibrant city of Bristol, offering a supportive work culture that values collaboration and innovation. As an ICT Service Desk Trainee, you will benefit from comprehensive training and development opportunities, allowing you to grow your technical skills while making a meaningful impact within a values-led organisation. Join us to be part of a team that prioritises employee well-being and fosters a positive environment for professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Service Desk Trainee – Empower Tech & Users in Bristol
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Forbes Solicitors.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Forbes Solicitors.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Forbes Solicitors that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Forbes Solicitors, make sure they see your passion for helping others!
We think you need these skills to ace ICT Service Desk Trainee – Empower Tech & Users in Bristol
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Forbes Solicitors, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Forbes Solicitors. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Forbes Solicitors.
How to prepare for a job interview at Forbes Solicitors
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Forbes Solicitors that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Forbes Solicitors and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
