At a Glance
- Tasks: Provide first-line ICT support and resolve technical issues for colleagues.
- Company: Join a values-led organisation making a real difference in people's lives.
- Benefits: Gain valuable experience, develop your skills, and work in a supportive environment.
- Other info: Dynamic team atmosphere with opportunities for personal and professional growth.
- Why this job: Be the tech hero who empowers others with reliable technology solutions.
- Qualifications: Customer service skills and a passion for technology are essential.
The predicted salary is between 25000 - 30000 £ per year.
Our vision is to create a future where learning disabled people can live the best life possible. We do this by coming together to campaign for positive change, provide personalised support, and create solutions that enable people to live independently.
We're looking for an enthusiastic and customer-focused ICT Service Desk Technician to join our ICT team and help deliver reliable technology services that support colleagues across the organisation.
About the Role
As the first point of contact for ICT support, you'll provide technical assistance to colleagues, resolving incidents and service requests while delivering excellent customer service. You'll support a wide range of technologies, including Windows devices, Chromebooks, Microsoft 365, Active Directory, mobile devices, and network connectivity.
What You'll Do
- Provide first-line ICT support via phone, email and the Service Desk.
- Diagnose and resolve hardware, software and user issues.
- Create and maintain user accounts and permissions.
- Configure laptops, desktops, Chromebooks and mobile devices.
- Escalate urgent or security-related incidents when required.
- Maintain accurate asset and service records.
- Support ICT projects, system changes and continuous improvement activities.
About You
- You'll be a proactive problem-solver with strong customer service skills and a passion for technology.
- Experience in an ICT Service Desk, technical support or customer service environment.
- Excellent communication and troubleshooting skills.
- Knowledge of Microsoft 365, Active Directory, Windows 11 and mobile devices.
- The ability to prioritise workloads and work effectively under pressure.
- A willingness to learn and develop your technical skills.
- A full UK driving licence.
Why Join Us?
You'll be part of a values-led organisation where technology helps make a real difference to people's lives.
Selection Process
We will be shortlisting applications on an ongoing basis. If shortlisted, you’ll be invited to a pre-screening interview with a member of the hiring team. Successful candidates will then progress to a final competency-based interview, along with an opportunity to meet the team and learn more about Hft.
ICT Service Desk Technician in Bristol employer: Forbes Solicitors
Join Hft, a values-led organisation dedicated to empowering learning disabled individuals to live their best lives. As an ICT Service Desk Technician, you'll enjoy a supportive work culture that prioritises personal and professional growth, with opportunities to enhance your technical skills while making a meaningful impact. Located in a collaborative environment, you will be part of a team that values innovation and customer service, ensuring that technology plays a vital role in transforming lives.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Service Desk Technician in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Forbes Solicitors. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Forbes Solicitors before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace ICT Service Desk Technician in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Forbes Solicitors:Your cover letter is your chance to shine! Tell us why you want to work at Forbes Solicitors specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Forbes Solicitors!
How to prepare for a job interview at Forbes Solicitors
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
