At a Glance
- Tasks: Provide first-line ICT support and resolve technical issues for colleagues.
- Company: Join a values-led organisation making a real difference in people's lives.
- Benefits: Gain hands-on experience, develop your skills, and work in a supportive environment.
- Other info: Ongoing application process with opportunities to meet the team.
- Why this job: Be the tech hero who helps others while growing your career in ICT.
- Qualifications: Customer service skills and a passion for technology are essential.
The predicted salary is between 22000 - 26000 £ per year.
Our vision is to create a future where learning disabled people can live the best life possible. We do this by coming together to campaign for positive change, provide personalised support, and create solutions that enable people to live independently.
We're looking for an enthusiastic and customer-focused ICT Service Desk Technician to join our ICT team and help deliver reliable technology services that support colleagues across the organisation.
As the first point of contact for ICT support, you'll provide technical assistance to colleagues, resolving incidents and service requests while delivering excellent customer service. You’ll support a wide range of technologies, including Windows devices, Chromebooks, Microsoft 365, Active Directory, mobile devices, and network connectivity.
What You'll Do
- Provide first-line ICT support via phone, email and the Service Desk.
- Diagnose and resolve hardware, software and user issues.
- Create and maintain user accounts and permissions.
- Configure laptops, desktops, Chromebooks and mobile devices.
- Escalate urgent or security-related incidents when required.
- Maintain accurate asset and service records.
- Support ICT projects, system changes and continuous improvement activities.
About You
- You’ll be a proactive problem-solver with strong customer service skills and a passion for technology.
- Experience in an ICT Service Desk, technical support or customer service environment.
- Excellent communication and troubleshooting skills.
- Knowledge of Microsoft 365, Active Directory, Windows 11 and mobile devices.
- The ability to prioritise workloads and work effectively under pressure.
- A willingness to learn and develop your technical skills.
- A full UK driving licence.
Why Join Us?
You’ll be part of a values-led organisation where technology helps make a real difference to people's lives.
Selection Process
We will be shortlisting applications on an ongoing basis. If shortlisted, you’ll be invited to a pre-screening interview with a member of the hiring team. Successful candidates will then progress to a final competency-based interview, along with an opportunity to meet the team and learn more about Hft.
ICT Service Desk Analyst Trainee in Bristol employer: Forbes Solicitors
Join Hft as an ICT Service Desk Analyst Trainee and become part of a values-driven organisation dedicated to empowering learning disabled individuals. With a strong emphasis on employee development, you will receive comprehensive training and support in a collaborative work culture that prioritises innovation and continuous improvement. Located in a dynamic environment, this role offers the unique opportunity to make a meaningful impact while advancing your technical skills in a supportive team setting.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Service Desk Analyst Trainee in Bristol
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Forbes Solicitors.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Forbes Solicitors.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Forbes Solicitors that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Forbes Solicitors, make sure they see your passion for helping others!
We think you need these skills to ace ICT Service Desk Analyst Trainee in Bristol
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Forbes Solicitors, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Forbes Solicitors. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Forbes Solicitors.
How to prepare for a job interview at Forbes Solicitors
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Forbes Solicitors that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Forbes Solicitors and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
