At a Glance
- Tasks: Lead front-of-house operations and ensure exceptional guest experiences at a luxury resort.
- Company: Forbes of Kingennie, a stunning countryside resort in Scotland.
- Benefits: Free refreshments, staff discounts, and catch-and-release fishing.
- Other info: No public transport available; reliable transport is essential.
- Why this job: Join a passionate team and make a real impact on guest experiences.
- Qualifications: Management experience in hospitality and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Forbes of Kingennie – a stunning resort destination nestled in the heart of Angus, are delighted to be recruiting a Reception & Retail Manager.
About Forbes of Kingennie
Forbes of Kingennie Country Resort is one of Scotland’s leading luxury countryside destinations, renowned for its award-winning lodges, exceptional destination dining, outdoor experiences, and beautifully hosted weddings, private celebrations, and corporate events.
Why This Role?
We are seeking an experienced and customer-focused Reception & Retail Manager to lead our front-of-house operations, retail facilities, and sports department.
This is a varied and rewarding leadership role that sits at the heart of the resort, ensuring exceptional guest experiences while driving commercial performance across multiple departments.
Reception & Retail Manager , you will oversee the day-to-day operation of Reception, Retail, and Sports, ensuring seamless guest journeys from enquiry and booking through to departure.
You will play a key role in accommodation revenue management, guest engagement, retail performance, team leadership, and operational excellence across the resort.
This position offers the opportunity to work closely with senior management, influence commercial performance, and contribute to the continued growth and success of one of Scotland’s most unique countryside destinations.
Important – Please Read
Due to our countryside location, there is NO public transport to or from the resort.
Applicants must have access to their own reliable transport (car, motorbike, etc.) to travel to and from work.
This is essential.
Key Responsibilities
- Lead the day-to-day operation of Reception, Retail, and Sports Departments, ensuring exceptional customer service at all times.
- Oversee guest arrivals and departures, ensuring efficient and professional check-in and check-out experiences.
- Manage accommodation, dining, sports, and activity bookings using the resort’s reservation systems.
- Drive accommodation occupancy, upselling opportunities, retail sales, and overall departmental revenue performance.
- Monitor booking trends, forecasts, rates, and availability to maximise revenue and profitability.
- Manage the retail and tackle shop operation, including stock control, supplier relationships, merchandising, and sales performance.
- Work closely with the Sports Supervisor to oversee fishing, golf, memberships, competitions, and sporting events.
- Lead, motivate, and develop reception, retail, and sports team members, fostering a positive and high-performing culture.
- Manage guest feedback, resolve issues professionally, and continuously seek opportunities to enhance the guest experience.
- Liaise closely with housekeeping, maintenance, food & beverage, marketing, and other departments to ensure smooth resort operations.
- Oversee financial administration, including cash handling, guest accounts, vouchers, memberships, and departmental reporting.
- Ensure compliance with company procedures, health & safety requirements, and operational standards.
- Prepare and present departmental performance information, including sales, profitability, occupancy, and operational metrics.
- What We’re Looking For
- Proven experience in a management role within hospitality, leisure, tourism, or resort operations.
- Strong knowledge of front-of-house operations, guest services, and customer experience management.
- Experience managing retail operations, stock control, and sales performance.
- Commercial awareness with experience managing budgets, forecasts, and departmental performance.
- Strong leadership skills with experience coaching, motivating, and developing teams.
- Excellent communication, organisational, and problem-solving abilities.
- Confident using reservation systems, retail systems, and point-of-sale software.
- Strong financial and administrative skills with excellent attention to detail.
- Ability to prioritise workloads and remain calm in a fast-paced environment.
- Knowledge of golf, fishing, or leisure operations would be advantageous.
What We Offer
- Free tea, coffee, and cordials while on shift
- Staff discounts across the restaurant, golf course, lodges, shop & events
- Free catch-and-release fishing (Bankside & Burnside)
- A supportive, friendly, and welcoming working environment
Why Join Forbes of Kingennie?
- Work at one of Scotland’s most unique Countryside Resorts.
- Lead multiple guest-facing departments at the heart of the resort operation.
- Play a key role in delivering exceptional guest experiences and commercial success.
- Be part of an ambitious and growing business.
- Opportunity to develop your leadership skills within a diverse hospitality environment.
- Work alongside a passionate and dedicated team committed to excellence.
Ready to Join Us?
If you are a passionate hospitality professional with strong leadership skills and a commitment to delivering exceptional guest experiences, we’d love to hear from you.
Please attach a Cover Letter as well as a CV.
Apply today!
A full job description is available on request.
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Reception & Retail Manager in Dundee employer: Forbes of Kingennie Country Resort
Forbes of Kingennie is an exceptional employer, offering a vibrant work culture in one of Scotland's leading luxury countryside resorts. Employees benefit from a supportive environment, opportunities for professional growth, and unique perks such as free fishing and staff discounts across various resort amenities. Join a passionate team dedicated to delivering outstanding guest experiences while enjoying the beauty of the Angus countryside.
Contact Details:
Forbes of Kingennie Country Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception & Retail Manager in Dundee
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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✨Reach Out Directly to Forbes of Kingennie Country Resort
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We think you need these skills to ace Reception & Retail Manager in Dundee
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Forbes of Kingennie Country Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Forbes of Kingennie Country Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
