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- Tasks: Deliver outstanding customer service and coordinate vehicle repair bookings.
- Company: Foray Motor Group, an award-winning Ford dealer group in the South West.
- Benefits: Apprenticeship training, career development, and a supportive team environment.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: Customer-focused mindset and strong communication skills.
- Other info: Join a diverse team with excellent growth opportunities.
The predicted salary is between 15000 - 20000 £ per year.
Foray Motor Group is the South West's award-winning Ford-only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgewater, Dorchester and Southampton. The 9-location group, with an annual turnover in excess of £150m, employs circa 400 people across a wide variety of job roles and provides excellent opportunities for highly motivated, dedicated and talented people. If you’re a salesperson, a vehicle technician or in customer service, we would like to hear from you. Foray offers apprenticeships and training programmes to help you get settled and places great emphasis on developing our staff to equip you with the right skills and tools to succeed at everything you do.
We are looking for an Apprentice Customer Service Advisor to deliver an outstanding, customer-focused service as the first point of contact for customers engaging with our Accident Repair Centres. This role requires an individual who embodies trust, professionalism, and integrity while ensuring a smooth, efficient journey for every guest. You’ll help coordinate repair bookings, manage communication, and uphold our values through high-quality customer interactions.
Key Responsibilities- Coordinate vehicle bookings for estimates and repair work
- Proactively update customers on repair progress, completion timelines, and payments
- Liaise professionally with insurance companies, internal departments, and third parties
- Ensure correct handling of excess payments, invoicing, and credit card processing
- Manage courtesy vehicle administration (including legal compliance and quality standards)
- Arrange and track external logistics (e.g. vehicle collection & delivery)
- Maintain clean, compliant, and professional front-of-house reception areas
- Use company systems to process documents and support workflow planning
- Support guest check-in and check-out procedures with integrity and accuracy
- Monitor departmental compliance and elevate concerns promptly
- Maintain accurate records and input of purchase invoices, parts credits, and guest files
- Promote and represent the Foray ARC brand with professionalism and positivity
- Customer-first mindset with strong interpersonal communication
- Self-motivated, flexible, and calm under pressure
- Team-oriented and values collaboration to deliver results
- Fast and accurate data input and administrative handling
- Positive attitude and professional demeanour
- Ability to manage multiple priorities and adapt to changing needs
- Share knowledge and contribute to improving team practices
Hours: Monday to Friday 8.00am – 5.00pm
Diversity & Equality: Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less-favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.
Apprentice Customer Service Advisor in Yeovil employer: Foray Motor Group
Contact Detail:
Foray Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor in Yeovil
✨Tip Number 1
Get to know the company! Research Foray Motor Group and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering outstanding service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the automotive industry. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Foray family. Don’t miss out!
We think you need these skills to ace Apprentice Customer Service Advisor in Yeovil
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service skills in your application. We want to see how you can bring a customer-first mindset to the role, so share any relevant experiences that showcase your ability to connect with customers and provide top-notch service.
Be Professional and Personable: In your written application, let your personality shine through while maintaining professionalism. We’re looking for someone who embodies trust and integrity, so don’t be afraid to show us your positive attitude and professional demeanour.
Tailor Your Application: Take the time to tailor your application specifically for the Apprentice Customer Service Advisor role. Mention key responsibilities from the job description and explain how your skills and experiences align with them. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Foray Motor Group
✨Know the Company Inside Out
Before your interview, take some time to research Foray Motor Group. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As an Apprentice Customer Service Advisor, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've demonstrated excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, handling pressure, and managing multiple priorities. Practising your responses can help you feel more confident. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Dress Professionally and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewer's time and reflects your professionalism, which is crucial for a role that involves customer interactions.