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- Tasks: Provide top-notch customer service and coordinate vehicle bookings at our Accident Repair Centre.
- Company: Join Foray Motor Group, a leader in the automotive repair industry.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be the first point of contact and make a real difference in customers' experiences.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Work Monday to Friday, 8:00 am – 5:00 pm in a diverse and inclusive team.
The predicted salary is between 22000 - 26000 £ per year.
Foray Motor Group is looking for a professional Customer Service Advisor to join our Accident Repair Centre in Yeovil, providing outstanding, customer‑focused service as the first point of contact for clients engaging with our repair services. This role requires an individual who embodies trust, professionalism, and integrity while ensuring a smooth, efficient journey for every guest.
Key Responsibilities
- Coordinate vehicle bookings for estimates and repair work.
- Proactively update customers on repair progress, completion timelines, and payments.
- Liaise professionally with insurance companies, internal departments, and third parties.
- Ensure correct handling of excess payments, invoicing, and credit card processing.
- Manage courtesy vehicle administration (including legal compliance and quality standards).
- Arrange and track external logistics (e.g., vehicle collection and delivery).
- Maintain clean, compliant, and professional front‑of‑house reception areas.
- Use company systems to process documents and support workflow planning.
- Support guest check‑in and check‑out procedures with integrity and accuracy.
- Monitor departmental compliance and escalate concerns promptly.
- Maintain accurate records and input of purchase invoices, parts credits, and guest files.
- Promote and represent the Foray ARC brand with professionalism and positivity.
Hours: Monday to Friday, 8:00 am – 5:00 pm.
Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment, gender identity, age, and those with caring responsibilities.
Customer Service Advisor in Somerset employer: Foray Motor Group
Contact Detail:
Foray Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Somerset
✨Tip Number 1
Get to know the company! Research Foray Motor Group and their values. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll be the first point of contact, so being clear and friendly is key. Role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Foray Motor Group family.
We think you need these skills to ace Customer Service Advisor in Somerset
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for clients in the past, so share specific examples that showcase your professionalism and integrity.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can demonstrate how they align with the role of a Customer Service Advisor.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon and focus on communicating your skills and experiences effectively.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role at Foray Motor Group.
How to prepare for a job interview at Foray Motor Group
✨Know the Company Inside Out
Before your interview, take some time to research Foray Motor Group. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle customer interactions is key. Prepare examples from your past experiences where you provided exceptional service or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Role-Specific Questions
Expect questions related to vehicle bookings, liaising with insurance companies, and managing payments. Think about how you would handle specific scenarios, such as dealing with an unhappy customer or ensuring compliance with legal standards. Practising these responses can give you a real edge.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional demeanour throughout the interview. Remember, you’re representing the Foray ARC brand even before you get the job, so embody the trust and professionalism they value.