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- Tasks: Coordinate vehicle bookings and provide top-notch customer service at our Accident Repair Centres.
- Company: Foray Motor Group, an award-winning Ford dealer group in the South West.
- Benefits: Gain valuable experience, receive training, and enjoy a supportive work environment.
- Why this job: Be the first point of contact for customers and make a real difference in their experience.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Join a dynamic team with excellent career development opportunities.
The predicted salary is between 15000 - 20000 £ per year.
Foray Motor Group is the South West's award‑winning Ford‑only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgewater, Dorchester and Southampton. The 9‑location group, with an annual turnover in excess of £150m, employs circa 400 people across a wide variety of job roles and provides excellent opportunities for highly motivated, dedicated and talented people.
Foray offers apprenticeships and training programmes to help you get settled and places great emphasis on developing our staff to equip you with the right skills and tools to succeed at everything you do.
We are looking for an Apprentice Customer Service Advisor to deliver an outstanding, customer‑focused service as the first point of contact for customers engaging with our Accident Repair Centres. This role requires an individual who embodies trust, professionalism, and integrity while ensuring a smooth, efficient journey for every guest.
You’ll help coordinate repair bookings, manage communication, and uphold our values through high‑quality customer interactions.
Key Responsibilities- Coordinate vehicle bookings for estimates and repair work
- Proactively update customers on repair progress, completion timelines, and payments
- Liaise professionally with insurance companies, internal departments, and third parties
- Ensure correct handling of excess payments, invoicing, and credit card processing
- Manage courtesy vehicle administration (including legal compliance and quality standards)
- Arrange and track external logistics (e.g. vehicle collection)
Apprentice Customer Service Advisor in Somerset employer: Foray Motor Group
Contact Detail:
Foray Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor in Somerset
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the automotive industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! We recommend doing mock interviews with a friend or using online resources. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your enthusiasm for customer service shine through. They want to see that you're genuinely excited about the role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for you to jump in.
We think you need these skills to ace Apprentice Customer Service Advisor in Somerset
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to make a difference in our team.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who take the time to connect their background with what we do at Foray Motor Group.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Foray Motor Group
✨Know the Company Inside Out
Before your interview, take some time to research Foray Motor Group. Understand their values, services, and what sets them apart in the automotive industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As an Apprentice Customer Service Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve successfully handled customer queries or resolved issues. Highlight your communication skills and how you ensure a positive experience for every customer.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a difficult customer or manage multiple tasks at once. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the training programmes they offer or how they measure success in the customer service team. It’s a great way to demonstrate your enthusiasm for the position.