At a Glance
- Tasks: Be the go-to person for all service enquiries and deliver top-notch customer experiences.
- Company: Join Hine Motors, a dynamic dealership with a commitment to quality and customer satisfaction.
- Benefits: Enjoy 30 days holiday, wellbeing support, and discounts on your vehicle.
- Other info: Great opportunities for career growth and a supportive team culture.
- Why this job: Make a real impact by helping customers and driving success in a fast-paced environment.
- Qualifications: Experience in customer service, preferably in the automotive industry, with strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
Position Salary: £35,000.00 OTE
Location: Hine Motors, Shaftesbury
Contract: Full-Time | Permanent
Hours: 45 hours per week, Monday - Friday, 08:00 a.m. - 06:00 p.m. (1-hour lunch) Saturday rota: 1 in 2, 08:00 a.m. - 01:00 p.m.
Key Responsibilities
- Act as the main point of contact for all aftersales and service enquiries.
- Deliver a first‑class customer experience in line with Ford standards.
- Book vehicles in for service, maintenance, and repair work.
- Prepare accurate repair estimates and obtain customer authorisation.
- Communicate effectively with technicians to ensure timely completion of work.
- Raise invoices, collect payments, and process paperwork accurately.
- Provide clear and professional updates to customers throughout the repair journey.
- Help the dealership achieve customer satisfaction targets and departmental KPIs.
- Uphold Ford's commitment to quality, transparency, and trust.
Requirements
- An experienced Service Advisor / Aftersales Advisor / Customer Service Advisor (automotive background preferred).
- Confident, professional, and well‑organised with excellent communication skills.
- A natural problem‑solver with a positive, can‑do attitude.
- Able to multitask and remain calm in a busy dealership environment.
- Driven by success, with a passion for delivering results and exceeding expectations.
Benefits
- Foray Rewards (including discount shopping from a range of retailers)
- 24/7 wellbeing support
- 24/7 1‑2‑1 Counselling support
- Cycle to Work Scheme
- 30 days holiday (including Bank Holidays), rising to 34 days with length of service
- Long Service Awards
- Workplace Discount for your own vehicle and immediate family
Diversity and Equality Statement
Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.
Service Advisor in Shaftesbury employer: Foray Motor Group
At Hine Motors in Shaftesbury, we pride ourselves on being an exceptional employer that values our employees' well-being and professional growth. With a supportive work culture, comprehensive benefits including 30 days of holiday, and opportunities for career advancement, we ensure our Service Advisors thrive in a dynamic environment while delivering outstanding customer service. Join us to be part of a team that champions quality, transparency, and trust in the automotive industry.
