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- Tasks: Be the go-to person for customer service and aftersales enquiries in a fast-paced environment.
- Company: Join Foray Motor Group, the award-winning Ford dealer group in the South West.
- Benefits: Enjoy 30 days holiday, wellbeing support, and discounts on your vehicle.
- Other info: Join a supportive team with opportunities for growth and recognition.
- Why this job: Gain valuable automotive experience while delivering top-notch customer service.
- Qualifications: Experience in customer service or automotive roles is a plus, but not essential.
The predicted salary is between 30000 - 35000 £ per year.
Foray Motor Group is the South West's award-winning Ford-only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgwater, Dorchester and Southampton. The 9-location group has an annual turnover in excess of £150m and employs around 400 people across a wide variety of roles, offering excellent opportunities for highly motivated, dedicated and talented individuals.
We are looking for an experienced, customer-focused Service Advisor to join our flagship site, a leading Ford main dealer in English Ford, Poole. This role is ideal for someone with automotive industry experience who thrives in a fast-paced, customer-facing environment and takes pride in delivering exceptional service.
Key Responsibilities:- Act as the main point of contact for all aftersales and service enquiries.
- Deliver a first-class customer experience in line with Ford standards.
- Book vehicles for service, maintenance and repair work.
- Prepare accurate repair estimates and obtain customer authorisation.
- Communicate effectively with technicians to ensure timely completion of work.
- Raise invoices, collect payments and process paperwork accurately.
- Provide clear and professional updates to customers throughout the repair journey.
- Help the dealership achieve customer satisfaction targets and departmental KPIs.
- Uphold Ford's commitment to quality, transparency and trust.
- Experienced Service Advisor / Aftersales Advisor / Customer Service Advisor (automotive background preferred but not essential).
- Confident, professional and well-organised with excellent communication skills.
- A natural problem-solver with a positive, can-do attitude.
- Able to multitask and remain calm in a busy dealership environment.
- Driven by success, with a passion for delivering results and exceeding expectations.
This is your chance to join an established Ford main dealer with a strong reputation for quality and customer care. You will gain valuable automotive industry experience, work with a supportive management team and be part of a dealership that rewards hard work and professionalism.
Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less-favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.
Service Advisor - English Ford, Poole employer: Foray Motor Group
Contact Detail:
Foray Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - English Ford, Poole
✨Tip Number 1
Get to know the company! Research Foray Motor Group and understand their values, especially their commitment to customer care. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Role-play with a friend or use our resources to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at English Ford in Poole.
We think you need these skills to ace Service Advisor - English Ford, Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your customer service experience and any automotive industry knowledge you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Foray Motor Group and how you can contribute to our team. Keep it friendly and professional!
Showcase Your Communication Skills: As a Service Advisor, communication is key. In your application, demonstrate your ability to communicate effectively. Whether it's through your CV or cover letter, let us see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Foray Motor Group
✨Know Your Stuff
Make sure you brush up on your knowledge of Ford vehicles and the services they offer. Familiarise yourself with common customer queries and how to address them, as this will show your passion for the role and the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you handled difficult situations or exceeded customer expectations, as this is crucial for a Service Advisor role.
✨Practice Effective Communication
Since you'll be the main point of contact for customers, practice clear and professional communication. Role-play potential scenarios with a friend to ensure you can convey information effectively and maintain a positive attitude.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving in a fast-paced environment. Think of specific instances where you successfully resolved issues for customers, as this will highlight your ability to thrive under pressure.