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For Companies At a Glance
- Tasks: Be the friendly face of our service team, connecting customers with our workshop.
- Company: Join English Ford Poole, a flagship site with a focus on customer care.
- Benefits: Earn between £30k-35k OTE, plus bonuses and a supportive work environment.
- Other info: Enjoy a dynamic team atmosphere with opportunities for growth and development.
- Why this job: Make a difference by delivering excellent service and building customer relationships.
- Qualifications: Experience in the motor industry and strong communication skills are key.
The predicted salary is between 30000 - 35000 £ per year.
Position Service Advisor – Service Team at English Ford Poole (flagship site).
Responsibilities
- Provide outstanding customer care and act as the vital link between customers and the workshop.
- Keep customers informed at every stage of their service and answer any questions or queries.
- Plan, prioritise and manage appointments and service workflows in a busy environment.
- Deliver consistently excellent customer service through face‑to‑face and telephone communication.
- Work as part of a team while maintaining strong personal initiative.
Qualifications & Requirements
- Experience as a Service Advisor in the motor industry.
- Excellent communication skills, both verbal and written.
- Proficiency with Microsoft Office (Excel, Word).
- Ability to multitask and work effectively under pressure.
- Positive attitude, sense of humour, and good team player traits.
- Reliability, flexibility, punctuality.
- Ford Main Dealer experience is an advantage but not essential.
Hours & Salary
- Monday to Friday, 8:00 am – 6:00 pm.
- Every other Saturday, 8:00 am – 1:00 pm.
- Salary: £30 k – 35 k per annum OTE, including departmental bonus; salary is DOE.
Diversity & Equality
Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment, gender identity, age and those with caring responsibilities.
Application Advice
Apply early as vacancies may be closed the moment sufficient applications are received. We cannot offer sponsorship for people living outside the UK. Support during the application or interview process can be requested.
Service Advisor in Poole employer: Foray Motor Group
Contact Detail:
Foray Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Poole
✨Tip Number 1
Get to know the company! Research English Ford Poole and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent verbal and written communication, try role-playing common customer scenarios with a friend. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your multitasking abilities! Think of examples from your past experience where you successfully managed multiple tasks under pressure. Be ready to share these stories during your interview to demonstrate that you can thrive in a busy environment.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also shows your enthusiasm for the position. Plus, it’s a great way to stay updated on any new opportunities!
We think you need these skills to ace Service Advisor in Poole
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about customer care, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can keep customers informed and answer their queries effectively.
Tailor Your Experience: We want to see how your previous experience as a Service Advisor or in the motor industry relates to this role. Don’t just list your past jobs; explain how they’ve prepared you for this position at English Ford Poole.
Be Yourself: Let your personality shine through! A positive attitude and sense of humour are key traits we’re looking for. Share a little about yourself and why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Foray Motor Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor industry and the role of a Service Advisor. Familiarise yourself with common customer queries and how to handle them. This will show that you're not just interested in the job, but that you understand what it entails.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated with customers in the past, whether face-to-face or over the phone. This will help demonstrate your ability to keep customers informed and engaged.
✨Demonstrate Your Multitasking Ability
In a busy environment like a service team, multitasking is essential. Think of specific instances where you've juggled multiple tasks effectively. Be ready to discuss how you prioritise and manage your workload, especially under pressure.
✨Bring Your Positive Attitude
A positive attitude can make a huge difference in customer service roles. During the interview, let your sense of humour shine through and show that you're a team player. Employers love candidates who can bring a bit of joy to the workplace while still getting the job done.