At a Glance
- Tasks: Coordinate vehicle bookings and keep customers updated on repair progress.
- Company: Join the award-winning Foray Motor Group, a leading Ford dealer in the South West.
- Benefits: Enjoy 30 days holiday, wellbeing support, and discounts for you and your family.
- Other info: Work in a dynamic environment with opportunities for career growth.
- Why this job: Be the friendly face that helps customers through their vehicle repair journey.
- Qualifications: Looking for trustworthy individuals with great communication skills.
The predicted salary is between 29080 - 32240 £ per year.
Foray Motor Group is the South West's award‑winning Ford‑only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgwater, Dorchester and Southampton. The 9 location group, with an annual turnover in excess of £150m, employs circa 400 people and offers opportunities for a variety of roles.
Position: Customer Service Advisor – Accident Repair Centres at Yeovil Ford.
Salary: £27,040.00 basic salary per annum.
Location: Yeovil Ford.
Contract: Full‑Time | Permanent.
Hours: 08:00 a.m. – 05:00 p.m., Monday to Friday – 40 hours per week.
Benefits:
- Foray Rewards (discount shopping)
- 24/7 wellbeing support
- 24/7 1‑2‑1 counselling support
- Cycle to Work Scheme
- 30 days holiday (including Bank Holidays), rising to 34 days with length of service
- Long Service Awards
- Workplace Discount for vehicle and immediate family
Requirements: This role requires an individual who embodies trust, professionalism, and integrity while ensuring a smooth, efficient journey for every guest, and who can coordinate repair bookings, manage communication, and uphold the company's values.
Key Responsibilities:
- Coordinate vehicle bookings for estimates and repair work.
- Proactively update customers on repair progress, completion timelines, and payments.
- Liaise professionally with insurance companies, internal departments, and third parties.
- Ensure correct handling of excess payments, invoicing, and credit card processing.
- Manage courtesy vehicle administration (including legal compliance and quality standards).
- Arrange and track external logistics (e.g., vehicle collection & delivery).
- Maintain clean, compliant, and professional front‑of‑house reception areas.
- Use company systems to process documents and support workflow planning.
- Support guest check‑in and check‑out procedures with integrity and accuracy.
- Monitor departmental compliance and elevate concerns promptly.
- Maintain accurate records and input of purchase invoices, parts credits, and guest files.
- Promote and represent the Foray ARC brand with professionalism and positivity.
EEO Statement: Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.
Customer Service Advisor employer: Foray Motor Group
Foray Motor Group is an outstanding employer located in Andover, offering a vibrant work culture that prioritises exceptional customer service and employee development. With competitive salaries, generous employee discounts, and continuous training opportunities, we empower our team to excel in their roles while fostering a supportive environment that values growth and collaboration.
