Company Description
Foray Motor Group is the South West's award-winning Ford-only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgwater, Dorchester and Southampton. The 9 location group, with an annual turnover in excess of £150m, employs circa 400 people across a wide variety of job roles and offers excellent opportunities for highly motivated, dedicated and talented people. Whether you are a salesperson, vehicle technician or in customer service, we would like to hear from you. And, if you haven't yet built-up experience in these areas, we have apprenticeships and training programmes to help you get settled in. At Foray we place great emphasis on developing our staff to equip you with the right skills and tools to succeed at everything you do.
Position
Salary: £26,602.00 basic annual salary – £45,000.00 – £55,000.00 + OTE
Location: Taunton Ford
Employment type: Full-Time | Permanent
Hours: 08:45 a.m. – 06:00 p.m., Monday – Friday (one day off in the week)
Saturday rota: 09:00 a.m. – 5:30 p.m., every Saturday
Benefits:
- Company Car
- Perkbox (including discount shopping from a range of retailers)
- 24/7 wellbeing support
- 24/7 1-2-1 counselling support
- Cycle to Work Scheme
- 30 days holiday (including Bank Holidays), rising to 34 days with length of service
- Long Service Awards
- Workplace Discount for your own vehicle and immediate family
What You'll Do
- Work closely with the sales team to ensure seamless customer experiences.
- Provide help and guidance to the Sales Executives to ensure sales targets are achieved.
- Be responsible for ensuring all team members are trained and reviewed in line with Foray Motor Group process.
- Build and maintain the sales and customer experience team by fulfilling all aspects of the day‑to‑day management of the team, including 1:1s and supporting management.
- Support with producing and presenting suitable customer offers and propositions tailored to their requirements.
- Work with the sales team to make sure the showroom and forecourt are always retail ready.
- Manage and review the team’s ongoing activity to ensure all customer enquiries are followed up to the complete satisfaction of the customer.
Requirements
- Understanding and passion for great customer service.
- Competent people manager with the ability to lead by example and inspire the team to deliver a class-leading performance.
- Ability to provide a first-class customer service with energy and enthusiasm.
- Genuine desire to help people and the team.
- Passion for the product – responsible for keeping up to date with the latest Ford product.
- Attention to detail.
- Excellent listening and communication skills.
Other Information
Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.
Transaction Manager in Ashton-under-Lyne employer: Foray Motor Group
Foray Motor Group is an outstanding employer located in Andover, offering a vibrant work culture that prioritises exceptional customer service and employee development. With competitive salaries, generous employee discounts, and continuous training opportunities, we empower our team to excel in their roles while fostering a supportive environment that values growth and collaboration.
