At a Glance
- Tasks: Coordinate vehicle bookings and provide top-notch customer support.
- Company: Join the award-winning Foray Motor Group, a leader in the automotive industry.
- Benefits: Enjoy competitive salary, 30 days holiday, and exclusive discounts.
- Other info: Diverse workplace with excellent career growth opportunities.
- Why this job: Be part of an innovative team reshaping the vehicle repair industry.
- Qualifications: No experience needed; just bring your passion for customer service!
The predicted salary is between 34000 - 40000 £ per year.
Foray Motor Group is the South West's award-winning Ford-only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgwater, Dorchester and Southampton. The 9 location group, with an annual turnover in excess of £150m, employs circa 400 people, in a wide variety of job roles, and has excellent opportunities for highly motivated, dedicated and talented people. Whether you're a salesperson, a vehicle technician or in customer service, we would like to hear from you. At Foray we place great emphasis on developing our staff to equip you with the right skills and tools to succeed at everything you do.
Position Details
- Salary: £16,640.00 per annum
- Location: Yeovil Ford
- Contract: Full-Time
- Hours: 08:00 a.m. - 05:00 p.m., Monday to Friday (40 hours per week)
Benefits
- Foray Rewards (including discount shopping from a range of retailers)
- 24/7 wellbeing support
- 24/7 1-2-1 Counselling support
- Cycle to Work Scheme
- 30 days holiday (including Bank Holidays), rising to 34 days with length of service
- Long Service Awards
- Workplace Discount for your own vehicle and immediate family
Are you a professional Customer Service Advisor who wants to work with a progressive, innovative accident repair group? Earning a competitive salary with bonus opportunities, access to an exclusive discounts and wellbeing portal, company pension and length of service rewards? We may be the career boost you've been looking for!
Here at Foray Motor Group Accident Repair Centres, our customers are at the forefront of our business. We empower our teams to deliver the best support and experience possible for all our customers. The Foray future has never been more exciting! New technologies used in Accident Repair are evolving every day, which is really helping us re-shape the vehicle repair industry. That's why we're excited to grow our teams and are looking for people to join us.
Key Responsibilities
- Coordinate vehicle bookings for estimates and repair work
- Proactively update customers on repair progress, completion timelines, and payments
- Liaise professionally with insurance companies, internal departments, and third parties
- Ensure correct handling of excess payments, invoicing, and credit card processing
- Manage courtesy vehicle administration (including legal compliance and quality standards)
- Arrange and track external logistics (e.g. vehicle collection & delivery)
- Maintain clean, compliant, and professional front-of-house reception areas
- Use company systems to process documents and support workflow planning
- Support guest check-in and check-out procedures with integrity and accuracy
- Monitor departmental compliance and elevate concerns promptly
- Maintain accurate records and input of purchase invoices, parts credits, and guest files
- Promote and represent the Foray ARC brand with professionalism and positivity
So, if this sounds like you, and you take pride in your work's high standard, we want to hear from you!
Other Information
Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities. We occasionally close vacancies early in the event we receive sufficient volume of applications. Therefore, we recommend you apply early. We are not able to offer sponsorship for people living outside the UK. If you need any support throughout the application or interview process, please make a member of our team or the Hiring Manager aware.
Apprentice Customer Service Advisor employer: Foray Motor Group
Foray Motor Group is an outstanding employer located in Andover, offering a vibrant work culture that prioritises exceptional customer service and employee development. With competitive salaries, generous employee discounts, and continuous training opportunities, we empower our team to excel in their roles while fostering a supportive environment that values growth and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Foray Motor Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Foray Motor Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Foray Motor Group:Your cover letter is your chance to shine! Tell us why you want to work at Foray Motor Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Foray Motor Group!
How to prepare for a job interview at Foray Motor Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
