At a Glance
- Tasks: Join our Service team and assist customers with their vehicle needs.
- Company: Foray Motor Group, an award-winning Ford dealer in the South West.
- Benefits: Enjoy 30 days holiday, wellbeing support, and discounts for you and your family.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Kickstart your career with hands-on training and a Customer Service Level 2 qualification.
- Qualifications: Great communication skills and a positive attitude are essential.
The predicted salary is between 31500 - 38500 £ per year.
Foray Motor Group is the South West's award-winning Ford-only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgwater, Dorchester and Southampton. The 9 location group employs circa 400 people and has excellent opportunities for highly motivated, dedicated and talented people.
We are looking for a well organised customer focused person to join our Service team at Andover Ford as an Apprentice Service Advisor. You will have excellent communication skills both face to face and on the telephone, be able to work in a busy environment, plan and prioritise and possess the desire to consistently deliver excellent customer service.
We will offer an apprenticeship programme through our trusted third-party provider Calex, which will last for approximately 12 months and focuses on you achieving a Customer Service Level 2 qualification. In addition to the formal apprenticeship programme & training, you will also work closely alongside our other Service Advisors and Service team to help gain valuable, on the job, support and guidance.
The successful candidate should be reliable, flexible, punctual and a great team player.
Key Responsibilities:- Related and promotional up-selling
- Taking incoming customer phone calls and handling guest queries
- Making bookings on our bespoke Customer Relations Management (CRM) system
- Meeting and greeting guests coming to the dealership
- Creation of job cards
- Keep guests informed about the status of their vehicles
- Assisting with the day-to-day smooth running of the service desk
- Excellent communication skills
- Knowledge of Microsoft Office, Excel and Word
- The ability to work on own initiative and as part of a team
- Great telephone and customer handling skills
- Quick to learn and retain information
- Positive attitude and good sense of humour
- Able to multi-task and work under pressure
Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.
We occasionally close vacancies early in the event we receive sufficient volume of applications. Therefore, we recommend you apply early. We are not able to offer sponsorship for people living outside the UK. If you need any support throughout the application or interview process, please make a member of our team or the Hiring Manager aware.
Apprentice Service Advisor in Andover employer: Foray Motor Group
Foray Motor Group is an outstanding employer located in Andover, offering a vibrant work culture that prioritises exceptional customer service and employee development. With competitive salaries, generous employee discounts, and continuous training opportunities, we empower our team to excel in their roles while fostering a supportive environment that values growth and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Service Advisor in Andover
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Foray Motor Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Foray Motor Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Apprentice Service Advisor in Andover
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Foray Motor Group:Your cover letter is your chance to shine! Tell us why you want to work at Foray Motor Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Foray Motor Group!
How to prepare for a job interview at Foray Motor Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
